Synthetix self-service and knowledge software offer to U.S. utilities

A radical departure from traditional customer support and pricing models.

Reflecting on the efforts and strategies of 2017

What will be the key customer experience trends this year

European Business Awards

The benchmark of success for the European business community

Providing high level of customer service

Especially during the festive period

Santa\'s little helpers

Bots, the tool for omni-channel

How to overcome the challenges of the next decade

Securing your place among the service elite

(Que horror laughter sound effect)

The frightening truth about bad customer service

Time is of the essence

Delivering rockstar customer experiences

Storm of reactions

after BBC reports on phone complaints