Customer service software | Conversational AI

Let's work together!

With Synthetix, you're investing in a team with decades' experience deploying into some of the world's leading brands. See why we're the natural choice for enterprise.

We build the business case with you

Synthetix delivers huge returns on investment and a low total cost of ownership. Before any development work begins, we'll work with you to build a detailed, personalised business case and set KPIs that will enable you to measure the success of your deployment against your business goals.

We collaborate with your IT team for personalised integrations

Every Synthetix implementation is unique, configured precisely to your requirements and brand identity on our low-code customer service application platform. We're with you every step of the way to ensure your customer service deployment will be exceptional. We can even integrate with all your existing SaaS providers via our RESTful APIs and webhook architecture.

We offer assistance and support on your “Go Live” day!

With over 200 enterprise deployments in a large range of sectors, we know that a smooth launch is critical to your organisation. Integrate our services with just one line of code and let our customer success team monitor the rollout while you focus on your delighted customers!

We monitor your results to maximise returns

Synthetix products are not "fire and forget" deployments. Our technical support team are always there to answer your questions or help you with any issues – and our account managers will visit you (at least) quarterly to help you get the most out of your Synthetix deployment and ensure it delivers on your KPIs.

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The Customer Service platform that delivers amazing ROI

Synthetix delivers huge productivity gains and ROI for both enterprise and SMEs. We could do the same for you. Just estimate the number of monthly visitors that your website receives and type the figure into the calculator below to view the kind of savings Synthetix could generate for you within days.

...visitors could give you totals of:*

5000

Self-service sessions per month

2500

Deflected contacts per month

625

Agent hours saved per month

£11500

Monetary saving per month

* These estimates are based on actual, average Synthetix self-service client metrics of a 5% usage rate, 50% contact deflection rate and 15 minute average handling time for contacts by email or telephone at a rate of £18.40 per hour. Your stats may differ. Hourly rate source: Contact Center Decision-Makers' Guide 2017, Contact Babel.

Great savings! We should talk.

Don't just take our word for it

We're the choice of some of the world's leading brands, revolutionising enterprise online customer service one deployment at a time. Here's what our customers say about us...

"The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers."

"The versatility of the Synthetix online customer service solutions has allowed National Express and their customers the opportunity to significantly enhance their online experience when looking for answers. It has had a positive result in overall customer contact and has reduced costs."

"It’s been great working with Synthetix, we’ve built a really great relationship with them. When we need Synthetix for support they are quick to respond, sometimes just minutes. We have seen a reduction in calls and email queries but also an increase in productivity due to the knowledge-base which makes it easy to find information and resolve customer queries much quicker."

"The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers."

"We're delighted with our new knowledge-base and the improvement it's made to our website. The look and feel is great and it’s really easy for our customers to use, which is so important for us. Working with Synthetix was just as easy too. Their professional yet friendly attitude assured me everything was in hand."

The technology and service provided by Sythentix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers.

The versatility of the Synthetix online customer service solutions has allowed National Express and their customers the opportunity to significantly enhance their online experience when looking for answers. It has had a positive result in overall customer contact and has reduced costs.

It’s been great working with Synthetix, we’ve built a really great relationship with them. When we need Synthetix for support they are quick to respond, sometimes just minutes. We have seen a reduction in calls and email queries but also an increase in productivity due to the knowledge-base which makes it easy to find information and resolve customer queries much quicker.

See our customers