Digital Customer Engagement with the power of AI

Synthetix makes online customer experiences intelligent, integrated and personal.

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A complete platform for self-service digital engagement

Synthetix Self-Service Cloud is a web portal providing answers to your customers' questions 24/7, using an AI-powered, super-accurate knowledge-base to reduce inbound emails and calls, optimizing agent productivity and providing a cost-effective way to automate customer service, sales and support.

Agent-assisted customer service channels for your contact center

Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains.

Multi-channel Natural Language Understanding technology

Your customers want consistent answers to their questions, no matter how they choose to contact you. Synthetix empowers customers to self-serve answers over their channel of choice, powered by our super-accurate SentienceAI Natural Language Understanding (NLU) engine.

Voice

SentienceAI powers bots and FAQs over Voice Assistants like Amazon Alexa and Google Home for seamless conversations delivered via one centralised knowledge-base.

Agent Knowledge

SentienceAI drives internal knowledge-bases and agent desktops, putting relevant knowledge instantly in the hands of agents and employees.

Web/Mobile

SentienceAI empowers customers to self-serve answers to their questions via an intelligent knowledge-base of solutions, reducing unnecessary call and email volumes.

Chatbot

SentienceAI is the cognitive intelligence behind chatbots, enabling sophisticated, dialogue-based customer service with automated Virtual Agents.

APIs

Synthetix is also available as a RESTful API platform, so developers can easily add SentienceAI knowledge-base and intent features to their own apps.

Messaging

SentienceAI adds seamless predictive suggestions to messaging channels, improving customer response times and increasing first contact resolution.

Cloud Integrations

SentienceAI integrates with other cloud-based SaaS applications, such as your CRM, to offer data exchange for more powerful, personalised bot conversations.

More about SentienceAI

We'll save you time and money

Synthetix delivers huge productivity gains and ROI for both enterprise and SMBs. We could do the same for you. Just estimate the number of monthly visitors that your website receives and type the figure into the calculator below to view the kind of savings Synthetix could generate for you within days.

...visitors could give you totals of:*

5000

Self-service sessions per month

2500

Deflected contacts per month

625

Agent hours saved per month

$15000

Monetary saving per month

* These estimates are based on actual, average Synthetix self-service client metrics of a 5% usage rate, 50% contact deflection rate and 15 minute average handling time for contacts by email or telephone at a rate of $24 per hour. Your stats may differ. Hourly rate source: Contact Center Decision-Makers' Guide 2017, Contact Babel.

Great savings! Now check out our pricing page to see how little Synthetix could cost you per month...

Check out our price plans

Don't just take our word for it

We're the choice of some of the world's leading brands, revolutionizing digital customer engagement one deployment at a time. Here's what our customers say about us...

You've come this far...

Arrange a full demonstration of Synthetix with with our friendly business development team, who will answer all of your questions about our award-winning digital customer engagement solutions. We'll also tell you about our trial offer, enabling your organization to try Synthetix free for up to two whole months* - that's how confident we are that you will love our services.

Ready? Let's talk.

Arrange a free, guided demonstration of Synthetix

*Free, up to 60 day trials of selected services will be offered to qualifying organizations at the discretion of Synthetix Ltd.