Customer service software | Online consumer support

Multi-channel Conversational AI technology

Your customers want consistent answers to their questions, no matter how they choose to contact you. Synthetix empowers customers to self-serve answers over their channel of choice, powered by our super-accurate SentienceAI Natural Language Understanding (NLU) engine.

Voice

SentienceAI powers bots and FAQs over Voice Assistants like Amazon Alexa and Google Home for seamless conversations delivered via one centralised knowledge-base.

Agent Knowledge

SentienceAI drives internal knowledge-bases and agent desktops, putting relevant knowledge instantly in the hands of agents and employees.

Web/Mobile

SentienceAI empowers customers to self-serve answers to their questions via an intelligent knowledge-base of solutions, reducing unnecessary call and email volumes.

Chatbot

SentienceAI is the cognitive intelligence behind chatbots, enabling sophisticated, dialogue-based customer service with automated Virtual Agents.

APIs

Synthetix is also available as a RESTful API platform, so developers can easily add SentienceAI knowledge-base and intent features to their own apps.

Messaging

SentienceAI adds seamless predictive suggestions to messaging channels, improving customer response times and increasing first contact resolution.

Cloud Integrations

SentienceAI integrates with other cloud-based SaaS applications, such as your CRM, to offer data exchange for more powerful, personalised bot conversations.

More about SentienceAI

The Customer Service platform that delivers amazing ROI

Synthetix delivers huge productivity gains and ROI for both enterprise and SMEs. We could do the same for you. Just estimate the number of monthly visitors that your website receives and type the figure into the calculator below to view the kind of savings Synthetix could generate for you within days.

...visitors could give you totals of:*

5000

Self-service sessions per month

2500

Deflected contacts per month

625

Agent hours saved per month

£11500

Monetary saving per month

* These estimates are based on actual, average Synthetix self-service client metrics of a 5% usage rate, 50% contact deflection rate and 15 minute average handling time for contacts by email or telephone at a rate of £18.40 per hour. Your stats may differ. Hourly rate source: Contact Center Decision-Makers' Guide 2017, Contact Babel.

Great savings! We should talk.

Don't just take our word for it

We're the choice of some of the world's leading brands, revolutionising enterprise online customer service one deployment at a time. Here's what our customers say about us...

"The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers."

"The versatility of the Synthetix online customer service solutions has allowed National Express and their customers the opportunity to significantly enhance their online experience when looking for answers. It has had a positive result in overall customer contact and has reduced costs."

"It’s been great working with Synthetix, we’ve built a really great relationship with them. When we need Synthetix for support they are quick to respond, sometimes just minutes. We have seen a reduction in calls and email queries but also an increase in productivity due to the knowledge-base which makes it easy to find information and resolve customer queries much quicker."

"The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers."

"We're delighted with our new knowledge-base and the improvement it's made to our website. The look and feel is great and it’s really easy for our customers to use, which is so important for us. Working with Synthetix was just as easy too. Their professional yet friendly attitude assured me everything was in hand."

The technology and service provided by Sythentix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers.

The versatility of the Synthetix online customer service solutions has allowed National Express and their customers the opportunity to significantly enhance their online experience when looking for answers. It has had a positive result in overall customer contact and has reduced costs.

It’s been great working with Synthetix, we’ve built a really great relationship with them. When we need Synthetix for support they are quick to respond, sometimes just minutes. We have seen a reduction in calls and email queries but also an increase in productivity due to the knowledge-base which makes it easy to find information and resolve customer queries much quicker.

See our customers