Enterprise Customer Service powered by Conversational AI

Synthetix makes your customer's experience intelligent, integrated and personal

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For your customers

For your team

Multi-channel Conversational AI technology

Your customers want consistent answers to their questions, no matter how they choose to contact you. Synthetix empowers customers to self-serve answers over their channel of choice, powered by our super-accurate SentienceAI Natural Language Understanding (NLU) engine.

Voice

SentienceAI powers bots and FAQs over Voice Assistants like Amazon Alexa and Google Home for seamless conversations delivered via one centralised knowledge-base.

Agent Knowledge

SentienceAI drives internal knowledge-bases and agent desktops, putting relevant knowledge instantly in the hands of agents and employees.

Web/Mobile

SentienceAI empowers customers to self-serve answers to their questions via an intelligent knowledge-base of solutions, reducing unnecessary call and email volumes.

Chatbot

SentienceAI is the cognitive intelligence behind chatbots, enabling sophisticated, dialogue-based customer service with automated Virtual Agents.

APIs

Synthetix is also available as a RESTful API platform, so developers can easily add SentienceAI knowledge-base and intent features to their own apps.

Messaging

SentienceAI adds seamless predictive suggestions to messaging channels, improving customer response times and increasing first contact resolution.

Cloud Integrations

SentienceAI integrates with other cloud-based SaaS applications, such as your CRM, to offer data exchange for more powerful, personalised bot conversations.

More about SentienceAI

The Customer Service platform that delivers amazing ROI

Synthetix delivers huge productivity gains and ROI for both enterprise and SMEs. We could do the same for you. Just estimate the number of monthly visitors that your website receives and type the figure into the calculator below to view the kind of savings Synthetix could generate for you within days.

...visitors could give you totals of:*

5000

Self-service sessions per month

2500

Deflected contacts per month

625

Agent hours saved per month

£11500

Monetary saving per month

* These estimates are based on actual, average Synthetix self-service client metrics of a 5% usage rate, 50% contact deflection rate and 15 minute average handling time for contacts by email or telephone at a rate of £18.40 per hour. Your stats may differ. Hourly rate source: Contact Center Decision-Makers' Guide 2017, Contact Babel.

Great savings! We should talk.

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Don't just take our word for it

We're the choice of some of the world's leading brands, revolutionising enterprise online customer service one deployment at a time. Here's what our customers say about us...

You've come this far...

Arrange a full demonstration of Synthetix software with with our friendly business development team, who will answer all of your questions about our award-winning digital customer engagement solutions.

Ready? Let's talk.