CX Software For
Customer Loyalty

Boost Customer
Loyalty

Reduce Support
Costs

Enhance
CX

Contact Centre
Efficiency

We understand the importance of customer loyalty and retention in such a competitive environment. Synthetix’s complete customer service suite has been designed to delight your customers and enhance their experiences.

Synthetix’s self-service tools are built on AI and harness powerful Natural Language Processing (NLP), unraveling customer queries, analysing each component to understand intent.

In a competitive landscape, customer loyalty is paramount to Energy providers. Synthetix’s customer service tools are designed to promote customer retention and boost loyalty through excellent CX.

If customers need a quick answer to a question they can easily find it within search engine results through the SEO-friendly help centre, seamlessly translating your knowledge articles into crawlable pages.

With an internal knowledge base, agents have a whole library of knowledge articles at their fingertips. With AI-predictive suggestions, a mini knowledge base recommends the most relevant articles based on what is being typed

Boost Customer Loyalty

Reduce Support Costs

Enhance CX

Contact Centre Efficiency

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Boost Customer Loyalty

  • In a competitive landscape, customer loyalty is paramount to Energy providers.

  • Synthetix’s self-service widget and AI chatbot can be configured to automatically escalate to a live chat agent when certain conditions are met.

  • Keywords such as “cancel”, “switch providers” or “leave” can be set up using our custom triggers so that an agent can intercept to maintain customer loyalty during a critical moment.
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Reduce Support Costs

  • Synthetix’s self-service tools are built on AI and harness powerful Natural Language Processing (NLP), unraveling customer queries, analysing each component to understand intent.

  • This allows significant routine queries – that would otherwise end up reaching the contact centre – to be handled independently online and by AI rather than a human.

  • This helps to considerably reduce contact centre costs associated with handling customer queries.

Enhance CX

  • Our blend of AI self-service and agent-assisted tools means your customers receive a smooth journey on every occasion.

  • If customers need a quick answer to a question they can easily find it within search engine results through the SEO-friendly help centre, seamlessly translating your knowledge articles into crawlable pages.

  • When a customer requires human assistance for a complicated query, our live chat software is quick, easy to use and significantly more efficient than the phone.
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Contact Centre Efficiency

  • Give your agents the tools to contribute to better contact centre efficiency.

  • With an internal knowledge base, agents have a whole library of knowledge articles at their fingertips. With AI-predictive suggestions, a mini knowledge base recommends the most relevant articles based on what is being typed, updating on each key-press.

  • Use Synthetix’s built-in decision tree technology and create user journeys for agent scripting. Upskill your newest agent into your most experienced problem solver using a simple drag-and-drop system.
An image that shows how agent scripting is configured through decision tree technology.

Automate Complex Tasks

Don't just take our word for it

We’re the choice of some of the world’s leading brands, revolutionising enterprise online customer service one deployment at a time. Here’s what our customers say about us…

"The versatility of the Synthetix online customer service solutions has allowed National Express and their customers the opportunity to significantly enhance their online experience when looking for answers. It has had a positive result in overall customer contact and has reduced costs."
"The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers."
"It’s been great working with Synthetix, we’ve built a really great relationship with them. When we need Synthetix for support they are quick to respond, sometimes just minutes. We have seen a reduction in calls and email queries but also an increase in productivity due to the knowledge-base which makes it easy to find information and resolve customer queries much quicker."
"We're delighted with our new knowledge-base and the improvement it's made to our website. The look and feel is great and it’s really easy for our customers to use, which is so important for us. Working with Synthetix was just as easy too. Their professional yet friendly attitude assured me everything was in hand."
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Arrange a full demonstration of Synthetix software with our friendly business development team, who will answer all of your questions about our award-winning digital customer engagement solutions.

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