Insurance

Quote & Buy

Policy Admin

Claims Handling

Customer Service

With over 20 years of experience supporting companies’ CX operations, Synthetix is the trusted vendor within many industries, including Insurance.

 

  • Allow your virtual assistant to guide customers through any MTAs.
  • Provide a quick and effortless customer experience.
  • Significantly reduce Average Handling Times.
  • Allow your virtual assistant to guide customers through any MTAs.
  • Provide a quick and effortless customer experience.
  • Significantly reduce Average Handling Times.
  • Allow your virtual assistant to guide customers through any MTAs.
  • Provide a quick and effortless customer experience.
  • Significantly reduce Average Handling Times.
  • Allow your virtual assistant to guide customers through any MTAs.
  • Provide a quick and effortless customer experience.
  • Significantly reduce Average Handling Times.
Image of customer service worker helping a family with their insurance
Quote & Buy
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Policy Admin
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Claims Handling
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Customer Service
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Synthetix Insurance Chatbot By The Numbers

Total Bot Conversation

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Reduce Support Costs With Robotic Process Automation (RPA)

  • Significantly reduce contact volume to the contact centre using an RPA Chatbot.

  • With sophisticated AI and by harnessing Natural Language Processing (NLP), Synthetix’s Chatbot automates key processes for your customers, for example:

    • Mid-term adjustments (MTAs)
    • Quotations and purchases
    • Policy changes
    • Claims handling

  • By automating or partially automating these time-consuming processes that would otherwise be handled by agents in the contact centre, significant savings are made.
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Enhance CX With Automated Identification & Automation (ID&V)

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  • Let Synthetix automate Identification & Verification (ID&V) using agent-assisted channels like Live Chat, or fully automate using Chatbot, Xan.

  • Effectively solve customer queries without ID&V becoming a roadblock; automating the process removes the requirement for a telephone interaction and is carried out completely online via AI.

  • Significantly reduce Average Handling Times (AHT) and agent involvement to improve CX and streamline the user journey.

Boost Revenue And Lead Generation With Custom Triggers

  • With Synthetix, you can promote conversions and capture leads by creating customer triggers that launch Chatbot or Live Chat when certain conditions are met, for example:

    • If a user spends a particular amount of time on a page or lands on a particular page, your RPA Chatbot or Live Chat will launch.
    • If specific trigger keywords are used by the user, then the RPA Chatbot or Live Chat will launch.


  • By detecting trigger keywords such as “renew”, “cancel” or “quote”, the chatbot can automatically escalate to a live agent, boosting conversion rates and lowering CPL.

  • Support your customers with Synthetix’s automatic sentiment analysis and provide help based on user behaviour.

Improve CSAT Ratings With Natural Language Processing And Escalations

  • Synthetix utilises powerful Natural Language Processing (NLP) that is capable of understanding user intent, delivering the most relevant result each time.

  • With years of experience helping Insurance companies, Synthetix delivers a library rich with intent set specifically targeted to the Insurance industry.
  • When a customer query becomes too complex to handle using AI, they are automatically escalated to an agent-assisted channel such as Live Chat to ensure a resolution can be reached quickly and without repetition.
An image demonstrating CSAT

Fully integrate with your core systems with an open Restful APIs

  • With open RESTful APIs, Synthetix integrates with a variety of insurance policy software providers to ensure cohesive operations from generation to renewal.

  • No matter who manages your claims tracking, underwriting, quotes, policy generation and policy processing, operations are smooth and cohesive.

  • Efficiently deal with a range of customer queries whilst significantly improving First Contact Resolution rates (FCR).
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Don't just take our word for it

We’re the choice of some of the world’s leading brands, revolutionising enterprise online customer service one deployment at a time. Here’s what our customers say about us…

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Arrange a full demonstration of Synthetix software with our friendly business development team, who will answer all of your questions about our award-winning digital customer engagement solutions.

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