Insurance

Quote & Buy

Policy Admin

Claims Handling

Customer Service

With over 20 years of experience supporting companies’ CX operations, Synthetix is the trusted vendor within many industries, including Insurance.

Allow your virtual assistant to guide customers through any MTAs.
Provide a quick and effortless customer experience.
Significantly reduce Average Handling Times.

Allow your virtual assistant to guide customers through any MTAs.
Provide a quick and effortless customer experience.
Significantly reduce Average Handling Times.

Allow your virtual assistant to guide customers through any MTAs.
Provide a quick and effortless customer experience.
Significantly reduce Average Handling Times.

Allow your virtual assistant to guide customers through any MTAs.
Provide a quick and effortless customer experience.
Significantly reduce Average Handling Times.

Quote & Buy

Policy Admin

Claims Handling

Customer Service

Reduce Support Costs With Robotic Process Automation (RPA)

Significantly reduce contact volume to the contact centre using an RPA Chatbot.

With sophisticated AI and by harnessing Natural Language Processing (NLP), Synthetix’s Chatbot automates key processes for your customers, for example:

Mid-term adjustments (MTAs)
Quotations and purchases
Policy changes
Claims handling

By automating or partially automating these time-consuming processes that would otherwise be handled by agents in the contact centre, significant savings are made.

Enhance CX With Automated Identification & Automation (ID&V)

Let Synthetix automate Identification & Verification (ID&V) using agent-assisted channels like Live Chat, or fully automate using Chatbot, Xan.

Effectively solve customer queries without ID&V becoming a roadblock; automating the process removes the requirement for a telephone interaction and is carried out completely online via AI.

Significantly reduce Average Handling Times (AHT) and agent involvement to improve CX and streamline the user journey.

Boost Revenue And Lead Generation With Custom Triggers

With Synthetix, you can promote conversions and capture leads by creating customer triggers that launch Chatbot or Live Chat when certain conditions are met, for example:

If a user spends a particular amount of time on a page or lands on a particular page, your RPA Chatbot or Live Chat will launch.
If specific trigger keywords are used by the user, then the RPA Chatbot or Live Chat will launch.

By detecting trigger keywords such as “renew”, “cancel” or “quote”, the chatbot can automatically escalate to a live agent, boosting conversion rates and lowering CPL.

Support your customers with Synthetix’s automatic sentiment analysis and provide help based on user behaviour.

Improve CSAT Ratings With Natural Language Processing And Escalations

Synthetix utilises powerful Natural Language Processing (NLP) that is capable of understanding user intent, delivering the most relevant result each time.

With years of experience helping Insurance companies, Synthetix delivers a library rich with intent set specifically targeted to the Insurance industry.

When a customer query becomes too complex to handle using AI, they are automatically escalated to an agent-assisted channel such as Live Chat to ensure a resolution can be reached quickly and without repetition.

Fully integrate with your core systems with an open Restful APIs

With open RESTful APIs, Synthetix integrates with a variety of insurance policy software providers to ensure cohesive operations from generation to renewal.

No matter who manages your claims tracking, underwriting, quotes, policy generation and policy processing, operations are smooth and cohesive.

Efficiently deal with a range of customer queries whilst significantly improving First Contact Resolution rates (FCR).

Don't just take our word for it

We’re the choice of some of the world’s leading brands, revolutionising enterprise online customer service one deployment at a time. Here’s what our customers say about us…

"The versatility of the Synthetix online customer service solutions has allowed National Express and their customers the opportunity to significantly enhance their online experience when looking for answers. It has had a positive result in overall customer contact and has reduced costs."

"The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers."

"It’s been great working with Synthetix, we’ve built a really great relationship with them. When we need Synthetix for support they are quick to respond, sometimes just minutes. We have seen a reduction in calls and email queries but also an increase in productivity due to the knowledge-base which makes it easy to find information and resolve customer queries much quicker."

"We're delighted with our new knowledge-base and the improvement it's made to our website. The look and feel is great and it’s really easy for our customers to use, which is so important for us. Working with Synthetix was just as easy too. Their professional yet friendly attitude assured me everything was in hand."

You've come this far...

Arrange a full demonstration of Synthetix software with our friendly business development team, who will answer all of your questions about our award-winning digital customer engagement solutions.

Ready? Let’s talk.