Synthetix News & Blog

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We have our ear to the ground. Our news and blog section include important announcements, event updates, press release, blog articles and interviews regarding customer engagement software and experience.

Knowledge Management

Knowledge Software In The Contact Centre

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Knowledge Management Best Practices

Choosing A Knowledge Base For The Multi-Tenant Contact Centre

Knowledge Management Systems: The 2022 Buyer’s Guide

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How to Roll-out A Successful Internal Knowledge Base

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Executing a Knowledge Management Strategy

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What Is the Knowledge Management Process?

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Essential Knowledge Management Tools

What Is FAQ Software?

Why an FAQ Page Is Not A Substitute for A Knowledge Base

What Is Knowledge Management?

What is a Knowledge Base?

Web Self-Service

The Top 5 Benefits Of A Self-Service Contact Centre

The Best Self-Service Software For Customers

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Customer Self-service: 8 Ways to Get It Right

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3 Types of Online Self-Service That Boost CSAT

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What Is Self-Service Software?

Livechat

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Live Chat In The Contact Centre

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Live Chat for Customer Support: The 2022 Buyer’s Guide

Do Live Chat Apps Work For Lead Generation?

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7 Reasons Online Live Chat Is Replacing Telephony

An image of a young man looking at his mobile phone to support article '5 Reasons Customers Prefer Live Chat (When It’s Done Well)'

5 Reasons Customers Prefer Live Chat (When It’s Done Well)

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Choosing The Best Live Chat for Customer Support

Live Chat for Your Website: How Does It Work?

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Live Chat Knowledge Base Integration: The Key Benefits

18 Tips to Improve Live Chat for Customer Service

What Is Live Chat Software?

Chatbot

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Call Deflection Through AI Chatbots

Enhancing CX With Multilingual Chatbots

6 Advantages Of Chatbots In Customer Service

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What are Chatbots?

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8 Reasons You Need a Chatbot For Your Website

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The 8 Biggest Chatbot Mistakes That Are Costing You Money

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Conversational Chatbots: The Fundamentals For CX

Contact Centre Chatbots: Why Are They Critical to CSAT?

AI Chatbots in Customer Service: A History

CX Software

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The Best Customer Service Tools For The Contact Centre