Webinar recording: How Housing Associations can use technology to dramatically increase tenant experience and lower cost to serve
Technology is driving tenant expectations. Tenants/residents/customers want Housing Associations to demonstrate that they value and understand them.
Housing Executives are quick to see the end-game benefit of a tenant-centric strategy: an increase in trust and communication with tenants drives a lower cost to serve. This webinar will reveal the financial and operational value of implementing knowledge at the heart of your digital strategy.
The impact of digital adoption has:
Significant reduction in cost to serve and avoidable contact
The dramatic improvement of CSAT/NPS
Reduction in unnecessary inbound contact
Increase in efficiency, greatly improving AHT and first-time resolution
Discover why insurers like esure have invested in Digital Customer Service
This webinar where we reveal the incredible ROI insurers experienced after embracing integrated digital customer service tools.
We will show you pragmatic calculators to assist in quantifying the economic outcomes of differences in customer experiences and show you how to link and measure individual channels to support the sound business case for multi-channel digital customer service.
See proven ROI of how digital customer service can reduce complaints, increase efficiency and dramatically increase First Contact Resolution rates.
Gain access to pragmatic calculators (e.g. for Live Chat, FAQ self-service, Intelligent Web Forms) to assist in quantifying the economic outcomes of differences in customer experiences.
Which purpose-built technologies are key to delivering CX success.
Which top-of-funnel channels deliver the best results in scale, precision, and cost.
How integrated digital customer service expands well beyond just monetary ROI.
Sentience AI- Blending Human with Artificial Intelligence
Synthetix SentienceAI technology enables customer service representatives to deliver a better customer experience and engages staff in an evolving, higher-skilled roles.
This short video demonstrates the power of Sentience AI, delivering exceptional customer experience across each stage of the customer journey, enabling customers to receive the same consistent information in a timely fashion, with minimal effort, when they want, on a device and channel of their choice.
5 Killer tips to thrive, not just survive, this Black Friday
It’s time to put aside that leftover Halloween candy and pumpkin spice lattes to instead focus on the familiar ritual – worrying over whether this shopping season will deliver good tidings and cheery returns or show retail sales figures to be second-rate, coal filled stockings.
Watch this short clip and discover 5 killer tips to assist retailers with a customer service strategy to help prepare for the influx of customer contact during the festive season.
Synthetix develops best of breed, AI-powered conversational customer engagement software in the cloud, to help deliver exceptional CX at every touch point. This short video offers a little insight into our history, culture, and the workings inside our head office in the UK.
Discover which AI-powered channels can dramatically improve the overall customer experience and NPS
In this webinar, we explain AI / Virtual Agent strategies for increasing deflection rates and dramatically improving first contact resolution. The session is designed for contact center and customer leaders grappling with the complexity of channel choice and optimisation, and how Bots impact the existing landscape.
What you will learn:
* How leveraging AI-powered channels can dramatically improve the overall customer experience and NPS.
* How AI-powered tech can reduce agent-training times and increase conversions.
* How AI can make reporting on agent efficiency a breeze.
* How AI can assist contact centre agents to handle customer contact through any channel with confidence.
This webinar will delight you if you’re interested in discovering how to reduce the number of incoming emails to your contact centre agents.
Discover how a leading UK retail brand reduced their emails by 40% by investing in Visual IVR, allowing agents to deal with more complex issues and upsell opportunities.
Visual IVR is a revolutionary self-service tool for enterprise businesses, which makes the best use of self-service content and integrates seamlessly with online customer service channels to:
* Save money by reducing unnecessary inbound customer service enquiries.
* Increase customer satisfaction levels by ensuring the customer gets the answer to the question through the channel they want.
* Increase sales conversion rates by strategically escalating to an agent led conversation when a sales opportunity is detected.
* Drive digital adoption by allowing customers to find everything that they need, instantly online.
* Increase agent efficiency by intelligently structuring and routing emails, greatly increasing AHT and first-time resolution rates.
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