Webinar recording: How Housing Associations can use technology to dramatically increase tenant experience and lower cost to serve

Technology is driving tenant expectations. Tenants/residents/customers want Housing Associations to demonstrate that they value and understand them.

Housing Executives are quick to see the end-game benefit of a tenant-centric strategy: an increase in trust and communication with tenants drives a lower cost to serve. This webinar will reveal the financial and operational value of implementing knowledge at the heart of your digital strategy.

Takeaways:

The impact of digital adoption has:

  • Significant reduction in cost to serve and avoidable contact
  • The dramatic improvement of CSAT/NPS
  • Reduction in unnecessary inbound contact
  • Increase in efficiency, greatly improving AHT and first-time resolution

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