Discover why insurers like esure have invested in Digital Customer Service

This webinar where we reveal the incredible ROI insurers experienced after embracing integrated digital customer service tools.

We will show you pragmatic calculators to assist in quantifying the economic outcomes of differences in customer experiences and show you how to link and measure individual channels to support the sound business case for multi-channel digital customer service.

Takeaways:

  • See proven ROI of how digital customer service can reduce complaints, increase efficiency and dramatically increase First Contact Resolution rates.
  • Gain access to pragmatic calculators (e.g. for Live Chat, FAQ self-service, Intelligent Web Forms) to assist in quantifying the economic outcomes of differences in customer experiences.
  • Which purpose-built technologies are key to delivering CX success.
  • Which top-of-funnel channels deliver the best results in scale, precision, and cost.
  • How integrated digital customer service expands well beyond just monetary ROI.

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