Discover which AI-powered channels can dramatically improve the overall customer experience and NPS
In this webinar, we explain AI / Virtual Agent strategies for increasing deflection rates and dramatically improving first contact resolution. The session is designed for contact center and customer leaders grappling with the complexity of channel choice and optimisation, and how Bots impact the existing landscape.
What you will learn:
* How leveraging AI-powered channels can dramatically improve the overall customer experience and NPS.
* How AI-powered tech can reduce agent-training times and increase conversions.
* How AI can make reporting on agent efficiency a breeze.
* How AI can assist contact centre agents to handle customer contact through any channel with confidence.