Why Choose Synthetix?

We Stand Out!

We know that there are lots of vendors competing to supply you with services. Synthetix has created an industry-defining, multichannel online customer service platform for a wide range of companies. If you want a partner who will work closely with you to achieve success, rather than just take your money, we’re ready and waiting.

Six Reasons to Choose Synthetix

We’ve been innovators in customer service software since 2001. Here’s why we’re different from other vendors:

Services That Work Seamlessly Together

We started as a natural language knowledge base company – and knowledge is still the DNA that weaves our services together. But there will always be a need for some customers to communicate with live agents, so we put equal emphasis on automated customer service AND agent-assisted customer service. With a class-leading chat experience that your team will love, featuring seamless escalation with integrated predictive knowledge suggestions and scripting, agent efficiency increases compared to normal chat.

No-Code Environment

Your customer service team understands current customer challenges, so let them respond in a timely manner, directly managing updates to knowledge articles, chatbot scripts and live chat through our simple administration system. Using our no-code tools to develop sophisticated customer experiences means quick resolution without the involvement of developers and the inevitable delays, expenses and complexity which that adds. However, if you need to go beyond what no-code can provide, our comprehensive RESTful APIs are available to take integrations to the next level.

No More Silos

We’ve built the most flexible knowledge base technology around, allowing you to create and manage naturally searchable content in just one place and publish across ALL your channels; web, contact centre, social and even interactive chatbots. Customers hate it when they get inconsistent answers from different channels. Synthetix is a single source of truth for your organisation, so your cost of ownership falls, and customer satisfaction grows.

Proactive Advice from Real People

We’ve been building world-class customer service solutions for over 20 years – and we know our stuff. Let us help construct your business case and, once signed off, make your deployment not just good, but great. Our account managers will be there to answer your questions and ensure you get the most out of Synthetix once you are live. Need more? Our professional services team are there to help you deliver high quality, integrated, effective customer experiences.

A Commercial Model Tailored for You

The needs of growing businesses and large enterprises are different. That’s why we don’t try and fit all of our clients into one constricting commercial model. Want to start small and just pay for what you use? No problem – try our simple SaaS pricing. Running a high customer traffic website with a large contact centre and have a fixed budget? We’ve got you covered, with active user billing and all-you-can-eat licenses. Not sure if Synthetix is right for you? Get in touch and let’s have a chat to find out.

Scalable, Reliable and Secure

You are dealing with customers all year round. You need your customer service tools to work. Synthetix was an early adopter of the cloud and our AWS Elastic Beanstalk server stack is built to scale according to customer demand, so your services will always be responsive and reliable. Synthetix holds ISO 27001:2013 Information Security Management Systems certification and is external penetration tested annually – so your data is safe with us.

SYNAPPS

RESTful APIs and webhooks

The Synthetix platform is built on a powerful SaaS API platform that we call SYNAPPS. Use SYNAPPS to build your own chatbot and knowledge-base applications with the full power of Synthetix. Consume our analytics APIs into your business analytics platform. Integrate with popular CRM packages such as Dynamics, Salesforce and ServiceNow.

Log your users in with Single Sign On (SSO). Authenticate chat users via Identity and Verification (ID&V). Make the fairy lights in your office twinkle when a chat comes in (OK, edge case, but we really did make this one). Basically, Synthetix integrates easily with any API platform to allow event-driven bidirectional transfer of information. Let us know what you want to build!

Bodies and Accreditations

A Cut Above the Rest

Synthetix has been awarded ISO27001:2013 certification. Our comprehensive accreditation to these internationally accepted standards demonstrates our dedication to delivering quality in everything we do and to keeping your data safe.

Businesses constantly face challenges having to adapt to changes in customer behaviour. Our thought leadership and innovations are constantly sought out by analysts and influencers from all over the globe, to advise businesses and the industry of the leading pioneers and best of breed within the AI-powered customer experience landscape.

Our Partner

Better Together

At Synthetix we understand the value of a strong partnership and what it takes to build one. Our online customer service platform not only provides simple solutions for companies wishing to devise and implement a comprehensive online customer service strategy, but it can open new doors to higher margins and greater competitive advantages.

If you wish to partner with us, or if your partner logo is not shown, please get in touch.

The Latest from Us

We have our ear to the ground. Our news and blog section includes important announcements, event updates, press releases, blog articles and interviews regarding customer engagement software and experience.

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