Why choose Synthetix?

We stand out!

We know that there are lots of vendors competing to supply you with services. Synthetix has created industry-defining, multi-channel digital customer engagement deployments for many of the world's leading brands, but customers' large and small choose to work with us because we take the time to understand their issues and design solutions to meet their business objectives. If you want a partner who will work closely with you to achieve success, rather than just take your money, we're ready and waiting.

Eight reasons to choose Synthetix

Here's what you can expect when working with us...

Value for money

The effectiveness, efficiency and customer satisfaction results from our customers speak volumes. Our unique 'knowledge everywhere' philosophy maximises the value of your knowledge-base investment to engage, respond, and delight your customers. Seamless integration into multiple channels delivers great ROI, utilising, and re-purposing your knowledge assets more efficiently than single self-service software.


There's no question that real growth comes from driving down costs and increasing sales. Synthetix provides flexible pricing options; from enterprises to SMEs, we have a price plan suited to your unique needs. We also love sharing our knowledge with you, offering several ways to engage with our large network of customers and partners to help you deliver exceptional customer support.


Synthetix is the only online customer service vendor to have been awarded both ISO 9001:2015 (Quality Management Systems) and ISO 27001:2013 (Information Security Management Systems). We also comply with GDPR regulations. Our accreditation to these international standards demonstrates our dedication to quality and to keeping your data safe.


Synthetix are pioneers of Virtual Agent technology. An innovator in online customer service, Synthetix was the first to launch integrated technologies such as AI-powered suggestions within chat. With a strong pulse on the future of constantly adapting customer behaviour, we constantly improve our cutting edge multi-channel online customer service solutions to quickly respond to customer needs.


There's no substitute for it. Synthetix has been deploying class-leading multi-channel online customer service solutions for our clients since 2001. Our proven record of innovation and 99.95% uptime means you can keep increasing efficiencies across the board without worrying about scalability.


We're fanatical about supporting customers. Unlike suppliers that just send you an annual bill, team Synthetix will work with you throughout the year to understand your business and optimise your online customer service delivery. We are committed to helping you select the perfect combination of our software suite to achieve your customer service goals.

Revenue Generation

Most web self-service promises to reduce customer service costs, but Synthetix is proven to create new sales, too. With escalation to live chat and goal-driven Virtual Agents, Synthetix will up-sell and cross-sell your products and services.

Keep it simple

We pride ourselves on our dedication to delivering quality in everything we do. Also known as Occam's Razor. Simplicity runs through Synthetix like DNA. We don't burden our software with features no one needs - we concentrate on building robust solutions that our clients love, so you won't pay for functionality you don't want.

Seamless integration

SentienceAI can do it all

SentienceAI underpins all Synthetix customer service software solutions enabling easy integration with popular CRM systems to extract and deliver relevant information for customer engagement.

From single sign-on to transferring customer data to your CRM, Synthetix AI-powered customer service software can do it all.


Global recognition

Synthetix was first recognised for our award-winning software in 2002, having created six Virtual Agents for the BBC. Since then, Synthetix is proud to have secured our place as one of the elite vendors within the customer service software industry.

We are proud that our business model and cutting-edge innovations have gained global recognition, mirrored in these logos.

Bodies and accreditations

A cut above the rest

Synthetix is the only online customer service vendor to have been awarded both ISO 9001:2015 and ISO 27001:2013 certification. Our comprehensive accreditation to these internationally accepted standards demonstrates our dedication to delivering quality in everything we do and to keeping your data safe.

Businesses constantly face challenges having to adapt to changes in customer behaviour. Our thought leadership and innovations are constantly sought out by analysts and influencers from all over the globe, to advise enterprises and the industry of the leading pioneers and best of breed within the AI-powered customer experience landscape.

Our partners

Better together

At Synthetix we understand the value of a strong partnership and what it takes to build one. Our suite of products not only provide simple solutions for companies wishing to devise and implement a comprehensive online customer service strategy, it can open new doors to higher margins and greater competitive advantages.

If you wish to partner with us, or if your partner logo is not shown, please get in touch.

Don't just take our word for it

We're the choice of some of the world's leading brands, revolutionising enterprise online customer service one deployment at a time. Here's what our customers say about us...

You've come this far...

Arrange a full demonstration of Synthetix software with our friendly business development team, who will answer all of your questions about our award-winning digital customer engagement solutions.

Ready? Let's talk.

Our latest posts and news

We have our ear to the ground. Our news and blog section include important announcements, event updates, press releases, blog articles and interviews regarding customer engagement software and experience.