IPRS Health’s commitment to offer comprehensive online support for clients and patients continues

Award-winning clinical company,  IPRS Health has been the first company of its kind to trial a range of digital customer support tools to their clients and patients to ensure the delivery of consistent high-quality clinical care.

Since trialing the range of Synthetix services, including knowledge integrated across live chat , FAQ self-service  and in their contact centre, IPRS Health have decided to continue mirroring their innovative approach to the rehabilitation of mental health and musculoskeletal conditions with this modern digital technology, giving their clients more options to contact IPRS Health to ensure any queries are dealt with as quickly as possible.

“The contract with Synthetix sees IPRS Health maintain this new and innovative way to enhance the clinical support we provide to our patients, clients and partners. The seamless introduction of Synthetix services to IPRS Health has improved access and ease to options of support,” said Alex Harban, Business Development Executive at IPRS Health.

Sam Widdowson, Business Development Executive at Synthetix said, *”We are extremely pleased to be part of IPRS Health’s ongoing commitment to enhance the rehabilitation process through modern technology in healthcare. We are proud to work with IPRS Health to facilitate the delivery of exceptional customer experience to their clients and patients.”*

About IPRS Health

IPRS Health is an award-winning, private independent clinical company, part of IPRS Group which was established in 1995. Regarded as one of the UK’s leading providers of rehabilitation services, IPRS Health specialises in the assessment and appropriate treatment of musculoskeletal & mental health conditions along with general wellbeing services. IPRS Health delivers physiotherapy and rehabilitation services to a range of corporate clients in the public and private sectors, working with employers, occupational health providers and insurers.

Synthetix joins forces with Gartner

Having been awarded the status of a ‘Gartner Cool Vendor’ in the past, Synthetix felt it a natural next step to have a tighter partnership with Gartner.

As Gartner equips executives across the enterprise to make the right decisions and stay ahead of change, Synthetix feels that our innovative products and services have the potential to change and affect the way in which enterprises engage with their customers, in a significant way.

As a leading innovator in creating multi-channel online customer service software, Synthetix are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm. We believe our suite of conversational AI customer service tools can assist enterprises in increasing customer loyalty, drive revenue and boost customer lifetime value.

Synthetix are excited to converse with Gartner to share valuable insights, gained through our experience as leaders in developing AI-powered customer service software since 2001.

Peter McKean, CEO at Synthetix said, “Our software has helped many of the world’s most innovative enterprises deliver millions of great customer experiences, all powered by our unique, powerful approach to Conversational AI. We’re excited to take this next step with Gartner, who will assist with taking our client proposition to the next level.”

FSCS continues to harness digital technology to offer consumers quicker, easier, more personal services

Synthetix HQ, Stansted, 22 May 2019: The Financial Services Compensation Scheme, not only protects customers when authorised financial services firms fail. The independent body set up under the Financial Services and Markets Act 2000, have helped millions of people get their money back. To make the process of tackling financial failures and understanding their rights as effortless as possible for consumers, the FSCS invested in online customer support tools from Synthetix.

As part of their five-year plan, the FSCS understands that customer expectations are rising – and so they are harnessing digital technology to offer consumers quicker, easier, more personal services. And with financial markets changing fast, providing financial protection and education to keep pace with complexity and innovation.

The renewal of their contract with Synthetix sees the FSCS maintain the online support that consumers expect. With knowledge integrated across their website and within their contact centre, consistent and relevant answers are available at consumers’ fingertips and agents can confidently provide support when needed. Live chat offers real-time support to those consumers who require intelligence concerning complex financial matters and/or their rights. And the suite of Synthetix services are also addressing the technology and data security challenges by creating opportunities to improve ease and speed of service, at a lower cost to levy payers.

Sam Widdowson, Business Development Executive at Synthetix said, “We feel honoured that the FSCS decided to expand their digital customer support offering with Synthetix. We are confident that with knowledge integrated across live chat, on their website and in their contact centre, our technology can deliver on the trust placed onto the FSCS by consumers to assist them when they need it most.”

KCOM’s commitment to delivering premium online customer support continues with renewal of their Synthetix customer engagement suite

Synthetix HQ, Stansted, 20 May 2019: KCOM Group, the first company in the UK to offer customers unmetered internet access and ADSL broadband, has renewed their investment in AI-powered customer engagement tools from Synthetix as part of their ongoing commitment to deliver world-class customer experience.

Alongside offering one of the most advanced next generation networks in the UK, KCOM wants to make navigating the complexities of today’s converging communications landscape as effortless as possible for their customers. Since investing in Synthetix multi-channel online customer service solutions in 2016, KCOM has ensured that their customers receive consistent and accurate information regardless of their choice of support channel.

Alastair Taylor, Director at Synthetix said, “We are proud to have this UK communications and IT services giant feel confident with the agility, efficiency and reliability of our digital suite of customer support and we are delighted to continue the highly regarded relationship we have with KCOM.”

About KCOM Group PLC (KCOM.L)

KCOM helps enterprises and public-sector organizations to re-imagine and re-architect their IT and communications infrastructure to deliver easier experiences for their customers. With best-in-class consultancy, architecture, delivery and service management, KCOM works with its customers to deliver on the promise of digital transformation, low effort customer experiences and the public cloud.

In Hull and East Yorkshire KCOM offers phone, broadband and other communications services to residential and business customers. KCOM is 1,800 people, all of whom are focused on listening to and understanding customers to make their lives easier and better. KCOM was listed on the London Stock Exchange in 1999.

IPRS Health expands their award-winning digital strategy with Synthetix AI-powered customer support tools to empower patients and enhance rehabilitation.

Synthetix HQ, Stansted, 16 May 2019:

An independent, award-winning clinical company, IPRS Health’s ethos and innovative approach to the rehabilitation of mental health and musculoskeletal conditions, is mirrored in the comprehensive online support now on offer to clients and patients. IPRS Health is the first company of its kind to pioneer this type of digital customer support with which they want to ensure the delivery of consistent high-quality clinical care. Their investment of Synthetix services include knowledge integrated across live chat , web self-service and in their contact centre.

Offering these powerful digital customer engagement tools is part of their ongoing commitment to enhance the rehabilitation process with modern technology in healthcare.

Sam Widdowson, Business Development Executive at Synthetix said, “IPRS Health is a cutting-edge rehabilitation company with a very impressive team, we are very excited to have such an innovative brand pioneer this type of technology, to facilitate the delivery of exceptional customer experience at every touch-point. We are confident that our technology will exceed expectations and can’t wait for IPRS Health and their customers to reap the exceptional returns on this investment.”

“At IPRS Health we are constantly looking for new ways to enhance the clinical support we provide to our patients, clients and partners. The seamless introduction of Synthetix services to IPRS Health has given our clients another option to contact IPRS Health to ensure any queries are dealt with as quickly as possible.” said Alex Harban, Business Development Executive at IPRS Health.

“Everyone who has been involved in implementing this new feature has found the system easy to learn and use and has helped make their inbound enquiries easier to manage.”

About IPRS Health

IPRS Health is an award-winning, private independent clinical company, part of IPRS Group which was established in 1995. Regarded as one of the UK’s leading providers of rehabilitation services, IPRS Health specialises in the assessment and appropriate treatment of musculoskeletal & mental health conditions along with general wellbeing services. IPRS Health delivers physiotherapy and rehabilitation services to a range of corporate clients in the public and private sectors, working with employers, occupational health providers and insurers.

Synthetix named a finalist in the 2019 UK National Innovation Awards

Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Synthetix as a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards.

Adam Ashcroft, Director at Synthetix said “Synthetix is a business which strives to innovate in an incredibly fast-moving field. We spend our time thinking about how technology – and in-particular AI and machine learning – can drive business transformation for our clients across all customer engagement channels including web, mobile and social media. Our aim is to be a business which competes with the best output from Silicon Valley. That’s why we’re so excited about this accomplishment. We would like to thank Directors’ Club for the opportunity to showcase why we are market leaders in online customer service and conversational commerce, by blending human and artificial intelligence.”

Jon Snow, founder and chairman of Directors’ Club added, “This year’s competition has been tighter than ever. The quality of the first-round written entries was very high and choosing four finalists for each category was tough. Congratulations to Synthetix and the other Finalists for demonstrating how innovation can improve both customer experience and operational performance.”

The judges for the UK National Innovation Awards have been recruited from the Directors’ Club membership. All are customer-, operations- or digital-centric leaders from end-user organisations.
The Final results will be announced at 3pm on March 26th.

About The UK National Innovation Awards

The UK National Innovation Awards (the Nationals) have been designed by the Directors’ Club United Kingdom to recognise business technology innovations and their impact on customer experience, employee engagement, operations performance, product creation, and profitable growth.

As technology and innovation are at the heart of this initiative, we decided to totally reimagine the concept of B2B recognition and award giving.

The outcome is a unique programme that uses an all-digital platform to execute the entire awards process.
Our aim is to have an as-near-as-possible zero carbon footprint and environmental impact.
Consequently, there are no travel, over-night accommodation or gala dinner expenses associated with our programme.

Directors’ Club is dedicated to promoting the success and growth of all businesses in the United Kingdom. Therefore, the Awards categories are open to all technology developers worldwide who are doing business in the UK.

More about the National Innovation Awards

Luxury Japanese vehicle brand Lexus, adds premium online customer support to their customer experience portfolio

Synthetix HQ, Stansted:

Lexus, Japan’s largest selling make of premium cars, ranked among the 10 largest Japanese global brands in market value, has become part of the respectful Synthetix client list.

When Lexus was established 30 years ago, it was dedicated to providing the best customer service experience in the industry. Today, more than ever, the automotive company’s dedication to delivering relentless innovation and uninhibited performance is mirrored in their dedication in offering exceptional customer experiences. Identifying another opportunity to enhance their online customer support, Lexus deployed integrated FAQ Search from Synthetix across their website, to enable consumers to find answers to their queries by typing naturally worded questions. Synthetix also deployed an Agent Knowledge-base within their contact centre to assist contact centre agents with the means to answer customer queries quickly, consistently and accurately.

Adam Ashcroft, Director at Synthetix says, “We have created industry-defining, multi-channel digital customer engagement deployments for many of the world’s leading brands, but customers’ large and small choose to work with us because we take the time to understand their issues and design solutions to meet their business objectives. Synthetix feels extremely privileged to have Lexus become a client after deploying several customer support tools across Toyota marque. We look forward to working closely with Toyota and their premium car manufacturing Lexus division, to enhance the ongoing dialogue they have with their customers.”