IPRS Health expands their award-winning digital strategy with Synthetix AI-powered customer support tools to empower patients and enhance rehabilitation.

Synthetix HQ, Stansted, 16 May 2019:

An independent, award-winning clinical company, IPRS Health’s ethos and innovative approach to the rehabilitation of mental health and musculoskeletal conditions, is mirrored in the comprehensive online support now on offer to clients and patients. IPRS Health is the first company of its kind to pioneer this type of digital customer support with which they want to ensure the delivery of consistent high-quality clinical care. Their investment of Synthetix services include knowledge integrated across live chat , web self-service and in their contact centre.

Offering these powerful digital customer engagement tools is part of their ongoing commitment to enhance the rehabilitation process with modern technology in healthcare.

Sam Widdowson, Business Development Executive at Synthetix said, “IPRS Health is a cutting-edge rehabilitation company with a very impressive team, we are very excited to have such an innovative brand pioneer this type of technology, to facilitate the delivery of exceptional customer experience at every touch-point. We are confident that our technology will exceed expectations and can’t wait for IPRS Health and their customers to reap the exceptional returns on this investment.”

“At IPRS Health we are constantly looking for new ways to enhance the clinical support we provide to our patients, clients and partners. The seamless introduction of Synthetix services to IPRS Health has given our clients another option to contact IPRS Health to ensure any queries are dealt with as quickly as possible.” said Alex Harban, Business Development Executive at IPRS Health.

“Everyone who has been involved in implementing this new feature has found the system easy to learn and use and has helped make their inbound enquiries easier to manage.”

About IPRS Health

IPRS Health is an award-winning, private independent clinical company, part of IPRS Group which was established in 1995. Regarded as one of the UK’s leading providers of rehabilitation services, IPRS Health specialises in the assessment and appropriate treatment of musculoskeletal & mental health conditions along with general wellbeing services. IPRS Health delivers physiotherapy and rehabilitation services to a range of corporate clients in the public and private sectors, working with employers, occupational health providers and insurers.