Tag: Financial

An infographic showing statistics and facts about how synthetix helped Yorkshire Building Society deliver excellent CX for the past 17 years.

Yorkshire Building Society And Synthetix: 17 Years Of Delivering Excellent CX

Posted on | by Áine McInerney

Case Study

Yorkshire Building Society And Synthetix: 17 Years Of Delivering Excellent CX

One of the UK’s largest building societies, Yorkshire Building Society provides financial services online, over the phone and via their 240 locations. Yorkshire Building Society deploys Synthetix’s customer service chatbot, self-service tools and live chat across its brand portfolio to streamline online CX and boost CSAT. 

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An infographic showing statistics and facts about how synthetix helped Yorkshire Building Society deliver excellent CX for the past 17 years.

Company Profile

Case study icon for money saving

£45 Billion
in assets

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240
Locations

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3.5 Million
Members

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3 Million
Customers

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4
Brands

“The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers. “ 

- Debbie Hill, Change Manager (eCommerce) 

Our Journey Together

You've come this far...

Arrange a full demonstration of Synthetix software with our friendly business development team, who will answer all of your questions about our award-winning digital customer engagement solutions.

Ready? Let’s talk.

Contact Us
An infographic showing statistics and facts about how synthetix helped a financial services provide achieve contact reduction.

How Financial Services Provider Achieved Significant Contact Reduction With Synthetix Tools ​

Posted on | by Áine McInerney

Case Study

How Financial Services Provider Achieved Significant Contact Reduction With Synthetix Tools ​

Synthetix began working with one of the UK’s leading Financial Services providers in 2014, with goals to deflect routine queries to self-service channels and enhance CX. Since then they have implemented our CX suite including FAQ tools, chatbot, live chat and SEO-friendly help centre. 

Download Case Study PDF
An infographic showing statistics and facts about how synthetix helped a financial services provide achieve contact reduction.

Company Profile

Case study icon used to show employees

1,500
Employees

Case study icon used to show customers

2.5 Million
Customers

Case study icon used to show 3 brands

3
Brands

Trustpilot
4.3 Excellent

Score taken March 2022

A product wheel displaying statistics of Synthetix Products for a financial services provider

Self-Service Outcomes

A diagram to demonstrate how our clients’ customers are assigned to the most efficient self-service channels to improve their experiences and reduce the burden on the contact centre.
A Sankey diagram displaying the volume of contact channels

Our Journey Together

You've come this far...

Arrange a full demonstration of Synthetix software with our friendly business development team, who will answer all of your questions about our award-winning digital customer engagement solutions.

Ready? Let’s talk.

Contact Us