Why utilities need to turn up the heat on customer experience

Whitepaper

Industries like retailers, travel operators and bankers are already a decade into their digital transformation, however some industry sectors are only at the start of their multi-channel online journey.
Utilities in particular are under pressure. Forced to respond to green energy entrants, deregulation, and evolving consumer demands of mobile apps and social media, both competitive retail, and traditionally regulated environments, have admirable digital ambitions. However, these ambitions are not yet met with significant Customer Experience (CX) investment and strategy.

Why a Virtual Agent is the must-have catalyst for enterprise business transformation

Whitpaper

So, what’s the deal with Virtual Agents?

Virtual Agents are not only upping the personalisation stakes. The hybrid approach of blending AI with human support enables contact centre agents to focus on complex customer queries and transactions requiring an emotive connection. A Virtual Agent/AI-powered chatbot, when deployed correctly, with a set of specific goals, can generate leads, increase sales, and grow a business in a big way, switching on an entire additional support channel, and this is only the beginning!