Case Study

How Financial Services Provider Achieved Significant Contact Reduction With Synthetix Tools ​

Synthetix began working with one of the UK’s leading Financial Services providers in 2014, with goals to deflect routine queries to self-service channels and enhance CX. Since then they have implemented our CX suite including FAQ tools, chatbot, live chat and SEO-friendly help centre. 

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An infographic showing statistics and facts about how synthetix helped a financial services provide achieve contact reduction.

Company Profile

Case study icon used to show employees

1,500
Employees

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2.5 Million
Customers

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3
Brands

Trustpilot
4.3 Excellent

Score taken March 2022

A product wheel displaying statistics of Synthetix Products for a financial services provider

Self-Service Outcomes

A diagram to demonstrate how our clients’ customers are assigned to the most efficient self-service channels to improve their experiences and reduce the burden on the contact centre.
A Sankey diagram displaying the volume of contact channels

Our Journey Together

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