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<p><strong>Please include attribution to synthetix.com with this graphic.</strong><br /><br /><a href='https://synthetix.com/resources/current-state-of-the-contact-centre'><img data-src='https://synthetix.com/wp-content/uploads/2022/01/contact-centre-infographic.jpg' alt='The Current State Of The Contact Centre' width='700px' border='0' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' class='lazyload' style='--smush-placeholder-width: 2917px; --smush-placeholder-aspect-ratio: 2917/18465;' /></a></p>

Sources

• https://www.cisco.com/c/dam/en/us/products/collateral/contact-center/cc-global-survey-ebook.pdf 
• https://blog.hubspot.com/service/customer-service-stats 
• https://learn.g2.com/customer-self-service 
• https://www.verint.com/engagement-4/our-offerings/solutions/employee-engagement/knowledge-management-gb/ 
• https://blog.hubspot.com/service/customer-service-stats