Implementing a Post-COVID CX Strategy for Housing Associations

In association with Customer Plus, we reflected on how the past twelve months have impacted Housing Associations.
We discussed the key learnings when it came to CX optimisation and how to harness them moving forward.

This webinar looked at how Associations such as Futures Housing Group and Cartrefi Conwy have innovated in response to the challenges posed by COVID. As we enter post-COVID delivery, we looked at the future of these innovations, examining how your CX strategy is central to recovery and growth.

Unlock this recording to see how, during COVID, Housing Associations:

  • Reduced the volume of contact into their contact centres.

  • Reduced repair call outs by increasing self-repair.

  • Improved First Contact Resolution rates.