Get off to a flying start, digital customer service for the transport sector


Transport companies are under extensive pressure to continuously reduce costs and improve operational performance to remain profitable and to achieve sustainable growth. And regulators of this sector are constantly exploring a range of ways to improve standards of customer service, including greater competition and increased transparency of customer service performance.

In this increasingly competitive and unpredictable sector, where customer experience can offer the competitive advantage to drive higher sales through customer satisfaction and loyalty, how can operators address consumer issues as they happen, providing a more user friendly and progressive process to solve customer pain points?