Live Chat software

Reach out in real-time

Synthetix Live Chat reinvents chat with unique AI-powered predictive suggestions which reduce average chat times by up to 50% versus normal chat systems, delivering enormous productivity gains to your contact center. It's the fastest way to engage with your customers.

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Key features

Live keypress feed

See what your users are typing before they hit send. Live Chat from Synthetix aggregates live keypresses, helping agents to anticipate the nature of a query before a customer submits a question, dramatically improving response times.

AI-powered predictive suggestions

During the chat process the SentienceAI-powered Synthetix knowledge-base automatically suggests knowledge articles to the agent to assist them in dealing with each customer query. This speeds up the chat process significantly, increasing first contact resolution rates and customer satisfaction.

Triggers and escalation

Offered proactively at points where it will make a difference, Live Chat is automatically triggered to offer an escalation route to customers only when they need it. And with the ability to identify a query and direct it to specialist operators or transfer chats between operators for escalation, a customer will always get the support they need, quickly and efficiently.

Real-time customer engagement

Proven benefits

Synthetix Live Chat software is an ideal addition to any organization looking to improve agent efficiency, increase customer engagement, conversions and CSAT scores. Live Chat can help identify issues before they become problems, ensuring help is offered when and where customers need it. These stats show why Live Chat is one of the most rapidly adopted contact-center technologies in the last few years.

Note: All statistics have been taken from the 2018 report into online customer service by Synthetix or reported by Synthetix clients, unless otherwise stated.

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Of businesses say offering Live Chat has had a positive effect on sales, revenue and customer loyalty. ~Kayako

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Of customers prefer live chat support to telephone, email or social media.

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Satisfaction level scored by Live Chat, making it the highest scoring customer-service channel compared with email or phone. ~E-digital

Analysis

Powerful metrics

Detailed reports and analytics

Track agent efficiency, the volume and drivers of customer queries to chat to help determine where chat invitations are having the greatest positive impact on customer behaviour in real-time. Analyze visitor experience and anticipate customer needs to increase satisfaction.

Meaningful conversations

Live Chat allows businesses to reach their online customers instantly. It has been proven to increase conversions, sales and revenue. Using chat, you can track your customers and engage them at just the right moment. Take your team's productivity to the next level with knowledge-integrated Live Chat from Synthetix.

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We'll save you time and money

Synthetix delivers huge productivity gains and ROI for both enterprise and SMBs. We could do the same for you. Just estimate the number of monthly visitors that your website receives and type the figure into the calculator below to view the kind of savings Synthetix could generate for you within days.

...visitors could give you totals of:*

5000

Self-service sessions per month

2500

Deflected contacts per month

625

Agent hours saved per month

$15000

Monetary saving per month

* These estimates are based on actual, average Synthetix self-service client metrics of a 5% usage rate, 50% contact deflection rate and 15 minute average handling time for contacts by email or telephone at a rate of $24 per hour. Your stats may differ. Hourly rate source: Contact Center Decision-Makers' Guide 2017, Contact Babel.

Great savings! Now check out our pricing page to see how little Synthetix could cost you per month...

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Don't just take our word for it

We're the choice of some of the world's leading brands, revolutionizing digital customer engagement one deployment at a time. Here's what our customers say about us...

You've come this far...

Arrange a full demonstration of Synthetix with with our friendly business development team, who will answer all of your questions about our award-winning digital customer engagement solutions. We'll also tell you about our trial offer, enabling your organization to try Synthetix free for up to two whole months* - that's how confident we are that you will love our services.

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Arrange a free, guided demonstration of Synthetix

*Free, up to 60 day trials of selected services will be offered to qualifying organizations at the discretion of Synthetix Ltd.