Virtual Agent software

Generate leads, increase sales and optimize agent efficiency

Synthetix Virtual Agent solutions, a new pardigm in customer experience, can generate top-line revenue growth, while improving contact center efficiency. Our AI-powered chatbot technology doesn't wait until your customers or clients contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with CRM systems to personalize their experience, creating leads and tactically escalating them to the most appropriate contact channel.

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Key features

Unparalleled Natural Language Understanding

Synthetix Virtual Agent software tracks all interactions across channels, exercising predictive skills, understanding context using Natural Language Processing, analysing intent, and making use of your organization's data to present your customer with highly relevant dialogue choices.

AI-powered personalization

Synthetix Virtual Agent software can offer help and assistance from the moment your customers interact with your brand, qualifying them based on their needs, working with your CRM to personalize their experience, creating leads and tactically escalating them to the most appropriate contact channel, should the AI-bot be unable to resolve the customer's query.

Seamless integration and escalation

Seamlessly integrate with most CRM systems and deploy AI chatbot technology across contact channels e.g. the web, social channels, and the contact centre. Our Virtual Agent software is backed by a powerful knowledge management system to give channel-specific answers (e.g. shorter answers on mobile devices), or to escalate complex tasks to agent-assisted channels.

Automated customer service

Proven benefits

AI-powered chatbots are lead-generating machines that will deliver a truly spectacular return on investment. Synthetix are pioneers of Virtual Agent software, having expertly created Virtual Agents for clients such as the BBC, Ford and the London 2012 Olympics, our highly personalized chat-style user interface has been proven to offer exceptional customer support, generate new leads, increase sales and optimize agent efficiency.

Note: All statistics have been taken from the 2018 report into online customer service by Synthetix or reported by Synthetix clients, unless otherwise stated.

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Reduction in contact center enquiries with Virtual Agents able to supply answers to Frequently Asked Questions.

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Increase in agent efficiency with AI-powered chatbots answering routine questions. ~ Juniper Research

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Improvement in response times - cutting resolution from 38 hours to just over 5 minutes for most Tier 1 enquiries.~ Juniper Research

Analysis

Powerful metrics

Detailed reports and analytics

Synthetix Virtual Agent DNA includes SentienceAI at the core; an easily trainable conversational system which talks back to customers, understanding their intent and crafting replies which expertly match the tone of voice your brand wants to convey. View and analyse detailed reports of customer interactions with the chatbot easily accessible through a dashboard interface. Analyse and predict where the bot is having the most positive impact or where it lacks knowledge.

Smarter more personalized engagement

Engage your customers with the next generation of self-service; a proactive, personalised chatbot 24 hours a day, 7 days a week. Using your organization's data to personalize the conversation and intelligently orchestrate the customer's journey, Synthetix Virtual Agent technology is goal-driven, pursuing business objectives during every conversation with your customers and remembering those interactions even months later.

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We'll save you time and money

Synthetix delivers huge productivity gains and ROI for both enterprise and SMBs. We could do the same for you. Just estimate the number of monthly visitors that your website receives and type the figure into the calculator below to view the kind of savings Synthetix could generate for you within days.

...visitors could give you totals of:*

5000

Self-service sessions per month

2500

Deflected contacts per month

625

Agent hours saved per month

$15000

Monetary saving per month

* These estimates are based on actual, average Synthetix self-service client metrics of a 5% usage rate, 50% contact deflection rate and 15 minute average handling time for contacts by email or telephone at a rate of $24 per hour. Your stats may differ. Hourly rate source: Contact Center Decision-Makers' Guide 2017, Contact Babel.

Great savings! Now check out our pricing page to see how little Synthetix could cost you per month...

Check out our price plans

Don't just take our word for it

We're the choice of some of the world's leading brands, revolutionizing digital customer engagement one deployment at a time. Here's what our customers say about us...

You've come this far...

Arrange a full demonstration of Synthetix with with our friendly business development team, who will answer all of your questions about our award-winning digital customer engagement solutions. We'll also tell you about our trial offer, enabling your organization to try Synthetix free for up to two whole months* - that's how confident we are that you will love our services.

Ready? Let's talk.

Arrange a free, guided demonstration of Synthetix

*Free, up to 60 day trials of selected services will be offered to qualifying organizations at the discretion of Synthetix Ltd.