Intelligent Knowledge Base

Self Service

Synthetix web and mobile intelligent self-service offerings have proven to deflect customer contact by up to 50%, increase engagement rates and raise customer satisfaction and NPS scores. Intuitive NLU-powered solutions from Synthetix, offer a fast, relevant and convenient way to help your customers find answers and navigate content by entering naturally worded questions, terms and phrases without taking up precious resources from your care, billing or tech support teams.

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Key features

Superior Natural Language Processing

Answer naturally worded customer questions. Four layers of sophisticated, real-time linguistic search technology powered by SentienceAI, ensures the best and most popular search results appear first and fast, as our software checks the knowledge-base for possible answers on every customer keypress.

AI-powered learning

Navigate the customer to where you want them to go based on their query. Synthetix Intelligent FAQ software learns from each customer interaction, updating the knowledge-base with information on the most popular questions asked and the quality of answers given.

Multiple brand identities and languages

Deliver consistent, high-quality support 24/7, and easily manage multiple brand identities from within the same knowledge-base. A built-in 'view' system controls the access to knowledge for each brand identity and skill.

FAQ help

Proven benefits

Synthetix AI-powered FAQ software, when used strategically, is invaluable, reducing the burden on customer support to assist in inbound contact to your contact centre. A constantly evolving asset, our real-world results highlights some of the benefits our clients have reported using Synthetix FAQ software.

Note: All statistics have been taken from the 2018 report into online customer service by Synthetix or reported by Synthetix clients, unless otherwise stated.

0%

Of consumers will always chack a website before e-mailing or calling a company to find information.

0%

Of consumers prefer self-service over speaking to a company representative.

0%

Of customer contact deflected through self-service.

Analysis

Powerful metrics

Detailed reports and analytics

A user-friendly dashboard with easy to run, built-in reports let you know what users are looking for and if they're finding the right answers. Expose gaps within content and identify areas where new knowledge-base articles can be created or edited. And with support for SEO tags within articles, information can be published to search engines to drive traffic.

Help your customers help themselves

Synthetix AI-powered FAQ software is used by many different industries, from Utilities to Financial Services, which means we have a huge amount of data, ready-made knowledge-bases, populated with the top Frequently Asked Questions, for a vast variety of sectors. We work with you to fine-tune the knowledge-base to your specific needs, ensuring that your customers are getting the right answers, every time.

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We'll save you time and money

Synthetix delivers huge productivity gains and ROI for both enterprise and SMBs. We could do the same for you. Just estimate the number of monthly visitors that your website receives and type the figure into the calculator below to view the kind of savings Synthetix could generate for you within days.

...visitors could give you totals of:*

5000

Self-service sessions per month

2500

Deflected contacts per month

625

Agent hours saved per month

$15000

Monetary saving per month

* These estimates are based on actual, average Synthetix self-service client metrics of a 5% usage rate, 50% contact deflection rate and 15 minute average handling time for contacts by email or telephone at a rate of $24 per hour. Your stats may differ. Hourly rate source: Contact Center Decision-Makers' Guide 2017, Contact Babel.

Great savings! Now check out our pricing page to see how little Synthetix could cost you per month...

Check out our price plans

Don't just take our word for it

We're the choice of some of the world's leading brands, revolutionizing digital customer engagement one deployment at a time. Here's what our customers say about us...

You've come this far...

Arrange a full demonstration of Synthetix with with our friendly business development team, who will answer all of your questions about our award-winning digital customer engagement solutions. We'll also tell you about our trial offer, enabling your organization to try Synthetix risk-free for three whole months* - that's how confident we are that you will love our services.

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* Risk-free three-month trials of selected services will be offered to qualifying organizations at the discretion of Synthetix Ltd.