Web Self-Service For CX
You're in Good Hands
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Reduce Operational Costs
- Let your Web Self-Service tool handle 20% of online queries
- With significant volumes of routine questions and tasks automated online, far fewer require human processing
- This results in huge contact centre cost savings that would otherwise be associated with query handling
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The SEO Knowledge Base
- Let your customers find your help articles directly from search engine results
- Boost your search engine visibility using the SEO knowledge base that translates your articles into searchable, crawlable pages
- Refine and optimise the user journey
Boost CSAT Ratings
- Harnessing powerful Natural Language Processing, your Web Self-Service tools always deliver the most relevant results for optimal CX
- With large volumes of routine queries dealt with online, far fewer reach the contact centre, giving agents greater bandwidth to help those with complex issues
- It significantly reduces wait times, positively impacting CSAT
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Deliver CX Excellence
- Choose between widget or full-screen mode to suit the needs of every website visitor
- Allow Web Self-Service to automatically escalate to Live Chat or an agent when a query is too complex
- Built using open RESTful APIs, connect Web Self-Service tools with your vital business tools such as your CRM