Knowledge Everywhere!
With Synthetix Knowledge you can experience:
- 20% of Routine Queries Handled Online
- Improved Average Handling Times (AHT)
- Better First Contact Resolution Rates
Demo Your Intelligent Knowledge Base
Whether you would like to demo the knowledge base or find out more,
simply complete the form and a dedicated account manager will be in touch shortly
simply complete the form and a dedicated account manager will be in touch shortly
Improve Average Handling Times and Employee Satisfaction
Your agents have access to an extensive pool of knowledge, right at their fingertips and integrated with important business tools.
With features such as an integrated knowledge base and AI-powered suggestions that recommend articles based on what is being typed on each keypress, Average Handling Times are significantly reduced.
Enhance CX, User Journeys and CSAT Ratings
Your customers, leads and prospects want to find answers to their questions and resolutions to their issues fast. They don’t want to engage with multiple channels to then be put on hold.
Synthetix’s Knowledge utilises sophisticated Natural Language Processing that unpicks queries, analysing each component to understand intent. This produces the very best and relevant results for users.
Reduce Contact Centre Costs with Query Automation
Powered by one centralised source of knowledge, your FAQ self-service tools reduce contact volume that would otherwise reach the contact centre, bringing costs down considerably.
With the capability to handle 20% of routine queries online, not only can your customers help themselves, but costs associated with query handling in the contact centre are reduced.
Partner With Us
If you are interested in working with a partner who is:
- Easy to work with
- Utilises open RESTful APIs
- Experienced across numerous industries
Our Success Stories
McDonalds’ | Cap Gemini
Synthetix assisted McDonalds’ exclusive IT strategic provider, Cap Gemini in creating its very own chatbot solution.Synthetix Products
Xan Chatbot
The Customer Service Chatbot 
Northumbrian Water | Connect Managed Service
Northumbrian Water chose Synthetix to work with their IT partner, Connect Managed Services to deploy an FAQ self-service tool for their site and an internal agent knowledge base. Both of which helped achieve contact centre efficiency.Synthetix Products
Knowledge: For Your
Customers
Knowledge: For Your
Team 
Karcher | Customer XS
Synthetix joined forces with Customer XS to help Karcher, Netherlands achieve CX excellence. Deploying an internal knowledge base for agents and FAQ tool for customers to deliver product-based resolutions.Synthetix Products
Knowledge: For Your
Customers
Knowledge: For Your
Team 
LOCOG | Deloitte
Working with Deloitte, Synthetix helped deliver an online FAQ self-service tool and internal agent knowledge base for LOCOG. This specific project was for the London 2012 Olympics.Synthetix Products
Knowledge: For Your Customers
Knowledge: For Your Team
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Unilever | HGS
- Synthetix and HGS joined forces to help deploy an agent knowledge base to consumer goods giant, Unilever. The multi-language internal knowledge base was used to help Unilever’s Pan European contact centre.
Synthetix Products
Knowledge: For Your
Team -
Kimberly Clark’s | HGS
- Synthetix worked with Kimberly Clark’s IT partner, HGS to ensure the smooth delivery of their internal knowledge base. Used to help agents find resolutions quickly and efficiently in the contact centre.
Synthetix Products
Knowledge: For Your
Team -
Danone | HGS
- Working with HGS, Synthetix helped to implement an internal agent knowledge base for Danone. Agents were empowered with the correct tools required to solve customer queries.
Synthetix Products
Knowledge: For Your
Team -
Infiniti Cars | HGS
- Synthetix and HGS worked together to help Infiniti Cars achieve contact centre efficiency. Deploying an internal agent knowledge base gave agents the tools they needed to help customers quickly and efficiently.
Synthetix Products
Knowledge: For Your
Team -
Post Office Broadband | HGS
- Post Office Broadband trusted Synthetix, working alongside HGS to fulfil their agent knowledge base solution. Used in contact centres, agents could handle queries quicker thanks to AI-powered features.
Synthetix Products
Knowledge: For Your
Team -
Department For Energy And Climate Change | HGS
- Synthetix teamed up with HGS to deliver an agent knowledge base for the Department For Energy And Climate Change. It played a key role in the contact centre, helping agents advise how to save energy for homes and businesses.
Synthetix Products
Knowledge: For Your
Team -
Department For Business Innovation And Skills | HGS
- Working with HGS, Synthetix helped implement live chat software for the Department For Business Innovation And Skills website. The live chat tool helped deliver real-time assistance to those with non-routine, complex queries.
Synthetix Products
Chat
Real-Time Messaging
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Foreign And Commonwealth Office | HGS
- Synthetix worked with HGS to deliver the Foreign And Commonwealth Office a live chat solution. It played an important role in the user journey: facilitating the “pay as you go” form to provide real-time support for passport applications.
Synthetix Products
Chat
Real-Time Messaging
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Daisy Telecom | HGS
- Working with their IT provider, HGS, Synthetix helped to deliver an internal agent knowledge base and FAQ self-service tool for Daisy Telecom. Both tools worked together to help solve customer queries in the contact centre and online.
Synthetix Products
Knowledge: For Your
Customers
Knowledge: For Your
Team -
iDMobile | HGS
- Synthetix worked closely with HGS to deploy both a live chat solution and agent knowledge base for iDMobile. This project ensured that support could be offered in real-time whilst relevant resolutions could be found quickly.
Synthetix Products
Chat
Real-Time Messaging
Knowledge: For Your
Team -
Money Advice Service | HGS
- Synthetix and HGS worked together to deploy the Money Advice Service an internal agent knowledge base. This would help agents in the contact centre solve queries quicker, boosting efficiency.
Synthetix Products
Knowledge: For Your
Team -
UK Visa and Immigration | HGS
- UK Visa and Immigration chose Synthetix, working alongside HGS to fulfil their live chat, agent knowledge base and FAQ self-service tools. All of which helped resolve customer queries online and in the contact centre.
Synthetix Products
Knowledge: For Your
Team
Knowledge: For Your
Customers
Chat
Real-Time Messaging
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Disclosure And Barring Service | HGS
- Working with HGS, Synthetix deployed live chat and an internal agent knowledge base for the Disclosure And Barring Service. This provided customers with online real-time support whilst empowering agents in the contact centre.
Synthetix Products
Knowledge: For Your
Team
Chat
Real-Time Messaging
Department for Education | Hitachi
Synthetix and Hitachi worked together on a projects for the Department for Education deploying multicharacter chatbots. Circa 80 chatbots were launched, delivering information on life skills, education and health to children in public care in the UK.Synthetix Products
Xan Chatbot
The Customer Service Chatbot -
Ford | ttec
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- Synthetix and Humanify (Teletech) joined forces to deliver Ford an AI customer service chatbot. This featured on both the Fiesta and Ford microsites, answering any questions that visitors might have about the models.
Synthetix Products
Xan Chatbot
The Customer Service Chatbot -
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Lendlease | ttec
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- Working alongside Lendlease’s IT partner, Humanify (Teletech), Synthetix deployed an AI chatbot to help website visitors set up appointments and guide prospective buyers across listed communities.
Synthetix Products
Xan Chatbot
The Customer Service Chatbot -
Avon | Kura
Working with Kura, Synthetix helped to deploy an internal agent knowledge base for Avon. This helps Avon representatives find the information they need with efficiency and convenience.Synthetix Products
Knowledge: For Your Team
Financial Services Compensation Scheme | Precedent
Synthetix and Precedent worked together to deploy an online FAQ self-service tool to FSCS (Financial Services Compensation Scheme). The tool helped site visitors access resolutions quickly, improving CX.Synthetix Products
Knowledge: For Your Customers
Phillips IT | Truesource Labs
Working with Phillips IT partner, Truesource Labs, Synthetix helped to deploy an internal agent knowledge base. This helped agents find relevant answers quickly, improving CSAT.Synthetix Products
Synthetix Ltd, Unit 1h Grovemere House, Lancaster Way Business Park, Ely, England, CB6 3NW
+44 1279 555 580
uk@synthetix.com
