Intelligent Knowledge Base
- Reduce support costs by 25%
- Increase CSAT ratings by 12%
- Decrease Average Handling Times by 25%
- Reduce staff training by 2.3 days
Start Your Free Trial
- No credit card required
- Try for free for 14 days
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Intelligent Knowledge Base
- An AI-powered centralised knowledge base where all articles are managed, improving efficiency amongst employees and streamlining user journeys.
- Knowledge articles are easily created and updated to reflect in real-time, ensuring the consistency of information across all platforms.
- Seamlessly integrate with other customer service and key business tools for the two-way sharing of data.
![](https://synthetix.com/wp-content/uploads/2021/07/knowledge-portal-lp-1024x861.jpg)
Reduce Handling Times, Boost Efficiency
- Purpose-built with the contact centre in mind, the internal knowledge base used by your agents drives huge efficiencies.
- With sophisticated Natural Language Processing and quick access to a library full of knowledge at their fingertips, agents find resolutions fat to reduce Handling Times.
- Features such as AI-predictive suggestions recommended agents articles in real-time, refreshing on every key-press.
Smart Agent Scripting
- Synthetix’s decision tree technology helps create beautiful customer journeys in seconds.
- The drag-and-drop tool helps upskill your newest agent into a seasoned expert, following pre-configured journeys whilst helping customers.
- Smart agent scripting, built into your knowledge base cuts Average Handling Times whilst improving First Contact Resolutions.
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