Customer Service Chatbot

  • Reduce support costs
  • Improve CSAT and NPS ratings
  • Reduce Average Contact Resolutions by 25%
  • Enhance CX

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AI Customer Service

  • Synthetix’s AI-powered customer service chatbot will converse with your users, representing your brand personality to resolve queries.

  • Using sophisticated Natural Language Processing (NLP), that chatbot can understand user intent, delivering the best results each time.

  • If a query is particularly complex by nature and requires human intelligence, your chatbot seamlessly escalates the user to live chat for great CX.

Optimise User Journeys

  • Configure popular user journeys using our intelligent built-in decision tree technology and automate multi-step processes that would otherwise require agent interception, improving CX.

  • Configure custom triggers that will launch your chatbot tool when certain conditions are met. Whether it’s a certain amount of time spent on a page or based on a landing page, improve CX by offering proactive help.

Automate complex tasks

  • Smart integrations let your customer service chatbot handle tasks such as quotations, ID&V and payments.

  • Such processes have longer handling times and can therefore prove costly. But when automated or partially automated these costs are significantly reduced.

  • Synthetix technology is built with open RESTful APIs, allowing integrations with customer service tools and vital business tools possible.

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