Customer Service Chatbot

Reduce support costs
Improve CSAT and NPS ratings
Reduce Average Contact Resolutions by 25%
Enhance CX

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AI Customer Service

Synthetix’s AI-powered customer service chatbot will converse with your users, representing your brand personality to resolve queries.

Using sophisticated Natural Language Processing (NLP), that chatbot can understand user intent, delivering the best results each time.

If a query is particularly complex by nature and requires human intelligence, your chatbot seamlessly escalates the user to live chat for great CX.

Optimise User Journeys

Configure popular user journeys using our intelligent built-in decision tree technology and automate multi-step processes that would otherwise require agent interception, improving CX.

Configure custom triggers that will launch your chatbot tool when certain conditions are met. Whether it’s a certain amount of time spent on a page or based on a landing page, improve CX by offering proactive help.

Automate complex tasks

Smart integrations let your customer service chatbot handle tasks such as quotations, ID&V and payments.

Such processes have longer handling times and can therefore prove costly. But when automated or partially automated these costs are significantly reduced.

Synthetix technology is built with open RESTful APIs, allowing integrations with customer service tools and vital business tools possible.

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