Reduce Support Costs
- 20% of routine queries and tasks can be independently handled using Synthetix’s conversational AI technology.
- With fewer routine queries reaching the contact centre, costs are significantly reduced.
- Agents are given a greater bandwidth in which they can deal with queries that are of a complex nature.
Optimise Customer Journeys
- Guide your customers seamlessly to their destination using Decision Tree technology.
- Pre-configured customer paths allow queries that require follow-up questions to be automated.
- The conversational AI chatbot is your customers’ personal concierge, persisting with them throughout their journeys.
Promote CSAT Ratings
- Through the utilisation of Natural Language Processing, conversational CX software understands customer intent.
- By analysing keywords, intent, grammar and popularity, relevant results are returned, promoting positive CSAT.
- Incorporate brand personality and conversational language into the Chatbot’s responses.
Bolster Great CX
- Smooth escalation to agent-assisted channels such as Live Chat occurs all within the same window.
- Custom triggers can be configured to launch your Chatbot when certain conditions are met.
- Open RESTful APIs allow the conversational AI to integrate with most 3rd party apps including your CRM.