Conversational AI Technology - The Next Generation Of Chatbots

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Reduce Support Costs

  • 20% of routine queries and tasks can be independently handled using Synthetix’s conversational AI technology. 

  • With fewer routine queries reaching the contact centre, costs are significantly reduced. 

  • Agents are given a greater bandwidth in which they can deal with queries that are of a complex nature.
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Optimise Customer Journeys

  • Guide your customers seamlessly to their destination using Decision Tree technology.
     
  • Pre-configured customer paths allow queries that require follow-up questions to be automated.
     
  • The conversational AI chatbot is your customers’ personal concierge, persisting with them throughout their journeys.
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Promote CSAT Ratings

  • Through the utilisation of Natural Language Processing, conversational CX software understands customer intent.
     
  • By analysing keywords, intent, grammar and popularity, relevant results are returned, promoting positive CSAT.
     
  • Incorporate brand personality and conversational language into the Chatbot’s responses. 
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Bolster Great CX

  • Smooth escalation to agent-assisted channels such as Live Chat occurs all within the same window.
     
  • Custom triggers can be configured to launch your Chatbot when certain conditions are met.
     
  • Open RESTful APIs allow the conversational AI to integrate with most 3rd party apps including your CRM.

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