The Complete Online Customer Service Platform

With a blend of AI-powered self-service and agent-assisted tools, our complete customer service platform supports customers throughout the digital journey whilst empowering employees in the contact centre. 

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Knowledge

Supporting Customers:
SEO-Optimised FAQ Centre

  • An intelligent knowledge base that powers your SEO-optimised FAQ help centre, giving customers the tools to serve themselves efficiently.

  • Synthetix’s customisable website FAQ tool harnesses Natural Language Processing (NLP), automating 20% of routine queries online.

  • All content can be updated by authors using the centralised knowledge base, reflecting in real-time.

Empowering Teams:
An Intelligent Knowledge Base

  • An intelligent knowledge base that powers your SEO-optimised FAQ help centre, giving customers the tools to serve themselves efficiently.

  • Synthetix’s customisable website FAQ tool harnesses Natural Language Processing (NLP), automating 20% of routine queries online.

  • All content can be updated by authors using the centralised knowledge base, reflecting in real-time.

Xan Chatbot

  • Synthetix’s customer service chatbot is there to offer your site visitors proactive help, contributing to excellent CX.

  • Not only can it handle routine queries but through smart integrations, it can deal with complex processes and tasks.

  • Ensure a smooth and successful user journey with Xan chatbot that escalates to live chat or directly to an agent when a query requires it.

Live Chat

  • Provide customers with access to customer service agents with the click of a button using Synthetix’s Chat. 
  • Decide when and how your live chat tool appears online, configuring custom triggers to launch Chat when certain conditions are met. 
  • Integrating seamlessly with your internal knowledge base, agents benefit from AI-predictive suggestions and a live key-press feed for optimal efficiency. 

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