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Knowledge
Supporting Customers:
SEO-Optimised FAQ Centre
- An intelligent knowledge base that powers your SEO-optimised FAQ help centre, giving customers the tools to serve themselves efficiently.
- Synthetix’s customisable website FAQ tool harnesses Natural Language Processing (NLP), automating 20% of routine queries online.
- All content can be updated by authors using the centralised knowledge base, reflecting in real-time.
![](https://synthetix.com/wp-content/uploads/2021/07/lp_wss-b_hero.png)
![An image showing the knowledge interface](https://synthetix.com/wp-content/uploads/2022/03/example-internal-knowledge.png)
Empowering Teams:
An Intelligent Knowledge Base
- An intelligent knowledge base that powers your SEO-optimised FAQ help centre, giving customers the tools to serve themselves efficiently.
- Synthetix’s customisable website FAQ tool harnesses Natural Language Processing (NLP), automating 20% of routine queries online.
- All content can be updated by authors using the centralised knowledge base, reflecting in real-time.
Xan Chatbot
- Synthetix’s customer service chatbot is there to offer your site visitors proactive help, contributing to excellent CX.
- Not only can it handle routine queries but through smart integrations, it can deal with complex processes and tasks.
- Ensure a smooth and successful user journey with Xan chatbot that escalates to live chat or directly to an agent when a query requires it.
Live Chat
- Provide customers with access to customer service agents with the click of a button using Synthetix’s Chat.
- Decide when and how your live chat tool appears online, configuring custom triggers to launch Chat when certain conditions are met.
- Integrating seamlessly with your internal knowledge base, agents benefit from AI-predictive suggestions and a live key-press feed for optimal efficiency.