- Handle 20% of routine queries online
- Reduce support costs
- Improve CSAT and NPS ratings
- Improve First Contact Resolution (FCR)
- Enhance CX
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Handle Routine Queries With Our FAQ Widget
- Synthetix’s FAQ widget utilises AI and powerful Natural Language Processing to dissect customer queries, analysing each element to understand intent and return relevant answers.
- With your FAQ widget, routine queries that would otherwise have ended up being handled by agents in the call centre are automated by AI.
- This results in a reduction in support costs, especially those associated with query handling.
Boost Brand Viability With SEO Help Centre
- Be the to answer customers’ queries as early on in their journey as the first search engine result.
- Synthetix technology translates your knowledge articles into crawlable, searchable web pages, this way your customers’ journeys are streamlined for optimal CX.
- With control over meta descriptions and titles tags, you can be sure that your articles are ranking for your customers.
Enhance CX And Boost CSAT Ratings
- Most customers prefer to self-serve if they have the option to do so. Provide them with the tools to do so and immediately CX is improved.
- When a query is too complex by nature for AI to manage, Synthetix tech seamlessly escalates the user to a live chat agent for a smooth and successful experience.
- With AI taking care of significant volumes of routine queries, it allows agents greater bandwidth in which they can help more customers with serious and complex issues, contributing to CSAT.