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Exceptional services with a human touch

We believe in delivering a highly personal service, with customers benefiting from a dedicated account manager. We work closely with customers throughout the year to optimize their digital customer engagement delivery to meet business goals and deliver ROI.

Trusted by the world's leading brands
Synthetix have delivered over 200 global enterprise deployments across a range of industries, empowering brands to be there for their customers. Filter by sector to reveal more information about how our AI-powered deployments enhance our clients' online sales and service offerings.
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Financial Services and Insurance
Food & Beverage
Retail
Leisure and Travel
Automotive
Communication
Consumer Products
Education
Public Sector
Non-Profit
Logistics
Property and Development
Energy and Utilities
Health and Wellness
ACAS

The nature of employment law is complicated. Synthetix Live Chat and Self Service offer innovative online customer support 24/7.

Public sector

Accord Mortgages

A subsidiary of Yorkshire Building Society, Accord launched a web self-service facility, available on their residential website.

Financial

AEG

Synthetix deployed a Virtual Agent to use in-store as a training tool for members of staff of Dixons Stores Group, training on AEG appliances.

Manufacturing

Affinity Water

Synthetix Self Service and an Agent knowledge-base helps Affinity Water to enhance their customer-service offering.

Utility

Anglian Water

This Water and Sewerage Utility deployed Live Chat from Synthetix to assist their customers in real-time.

Utility

Avios

Deployed across South Africa, Ireland and the UK, Synthetix Self Service improved customer experience and reduced routine inbound enquiries.

Leisure and travel

Barnsley Building Society

Following a successful launch for Yorkshire Building Society, Synthetix deployed our inteligent Self Service product for Barnsley.

Financial

BBC

Synthetix designed and implemented 6 Virtual Agents for the BBC. The sport star VAs, based on real people, encouraged children to take up sports.

Public sector

Become

Synthetix deployed a serious of Virtual Agents for this charity, delivering information on life skills, education and health.

Charity

Ben & Jerry's

Synthetix launched intelligent Self Service for Unilever brand Ben and Jerry's, to answer the questions most consumers have about its products.

FMCG

Benenden

This health and wellbeing mutual invested in Self Service for their website and an Agent knowledge-base in their contact-centre.

Medical

Berkeley Homes

A Virtual Agent was launched via a dedicated microsite to promote and answer questions about the Chelsea Bridge Wharf development.

Property and development

Best Western Hotels

Best Western Hotels enhanced their agents' efficiency by deploying a Synthetix Virtual Agent, Self Service and an Agent knowledge-base.

Leisure and travel

BMA

The British Medical Association deployed Visual IVR with expert system to assist medical professionals with mental-health diagnosis.

Medical

Boots

Boots chose to integrate Synthetix across their website including Self Service, Agent knowledge-base, Live Chat and Visual IVR.

Retail

Bristol Water

Synthetix Web self-service and an Agent knowledge-base helps Bristol Water to enhance their customer service offering.

Utility

BT

Synthetix deployed a Virtual Advisor for BT covering questions and answers across a broad spectrum of issues relating to BT's CSR policy.

Telecommunication

Butlins

Bultins deployed a Virtual Redcoat, 'Hollie', to offer help and guidance to visitors to the website.

Leisure and travel

Castle Triathlon

Synthetix supplies the UK's largest triathlon series, Castle Triathlon, with a Self Service knowledge-base on their website to answer questions 24/7.

Public sector

Chelsea Building Society

Synthetix deployed intelligent Self Service to answer customer queries fast, and integrated it with intelligent banner advertising to promote sales.

Financial

Childline

Synthetix deployed an interactive banner ad with embedded bot to recruit volunteers for this charity.

Charity

CITB

A Virtual Agent deployed on the Construction Industry Training Board's website offered career guidance with integrated expert system.

Property and development

Currys

With legislation regulating the sale of extended warranties, Synthetix deployed a Virtual Agent to help train store colleagues about these policies.

Retail

Danone

The Synthetix Agent knowledge-base enabled agents to answer product-related questions from Danone consumers e.g. nutritional information.

FMCG

De Montfort University

DMU launched a Virtual Agent on its website to guide students through the clearing process and another as Virtual Student Advisor for undergraduates.

Education

Department of Energy and Climate Change

Synthetix Agent Knowledge-base has been vital to contact centre staff having to advise on saving energy in homes and businesses.

Public sector

Department for Business, Innovation and Skills

Synthetix Live Chat helped the BIS to offer valuable assistance and support for visitors to their site in real-time.

Public sector

Dixons

A Synthetix Virtual Agent was deployed as a training tool for in-store staff at Dixons Stores Group, training on AEG appliances.

Retail

Dolmio

Synthetix designed Virtual Mama Dolmio who gave agony advice and always recommended pasta!

FMCG

Edexcel

The UK's largest awarding body chose Synthetix Self Service to assist test paper markers with instant answers at any time.

Education

Egg

Egg deployed Virtual Agent interactive adverts, an irreverent sock puppet, to find more information on Egg's products.

Financial

Energy Saving Trust

Synthetix Agent Knowledge-base has been vital to contact-centre staff having to advise on saving energy in homes and businesses.

Public sector

Enjoy England

The official site for English tourism deployed 'Rosie', a Virtual Agent, to help visitors find attractions, events, destinations and accommodation.

Public sector

Enterprise Inns

Enterprise Inns launched a Virtual Agent on their corporate website to improve customer experience and reduce routine in-bound enquiries.

Leisure and travel

Essex & Suffolk Water

This utility enhanced their online support by deploying integrated Live Chat, intelligent Self Service and Agent Knowledge from Synthetix.

Utility

esure

Synthetix Live Chat and intelligent Self Service are deployed across brand identities of esure, Sheila's Wheels and First Alternative.

Financial

Fiat

Fiat chose to use a Synthetix Virtual Agent for the launch of the new Fiat Ducato van to answer questions from visitors to their dedicated site.

Automotive

Financial Ombudsman

Financial Ombudsman deployed Synthetix intelligent Self Service on their website to provide a richer customer experience.

Financial

First Alternative Insurance

Synthetix Live Chat and intelligent Self Service are deployed across brand identities of esure, Sheila's Wheels and First Alternative.

Financial

Ford

Synthetix deployed a Virtual Agent on both the Fiesta and Focus microsites. Synthetix APIs also enabled FAQ integration to Ford Pass.

Automotive

Foreign and Commonwealth Office

The FCO deployed Synthetix Live Chat in a pioneering "pay as you go" form to provide real-time support for passport applications.

Public sector

Fortnum & Mason

This British retail legend chose Synthetix intelligent Self Service, Live Chat and an Agent knowledge-base to enhance their online customer support.

Retail

FSCS

The FSCS invested in Synthetix Self Service to enable immediate responses and a richer customer experience for visitors to their website.

Financial

General Motors

Created as an integral component of the Vauxhall Vectra microsite, a Virtual Agent was deployed to answer unique queries about the vehicle.

Automotive

Hermes

Hermes implemented 'Millie', a Synthetix Virtual Agent to improve customer experience and reduce routine inbound enquiries.

Logistics

Hitachi

Synthetix deployed circa 80 Virtual Agents delivering information on life skills, education and health to children in public care in the UK.

Public sector

ID Mobile

Synthetix provided a customer self-service portal, with internal Agent knowledge-base and Live Chat to this Irish telecoms company.

Telecommunication

Infiniti Cars

Infiniti Cars deployed an Agent knowledge-base in the contact-centre, empowering agents to assist customers quickly and consistently.

Automotive

Jewson

Jewson deployed a Synthetix Virtual Agent, "Jewson Jack" for their website and via a native mobile app, to answer questions about sustainability.

Retail

Karcher

This world leader in cleaning technology uses Synthetix Self Service, Live Chat and an Agent knowledge-base to deliver product answers.

Manufacturing

KCOM

Integrated Self Service, Live Chat, an Agent knowledge-base and Visual IVR has enabled this Telecoms provider to deliver exceptional customer support.

Telecommunication

Kimberly Clark

This American multi-national personal care corporation chose a Synthetix Agent Knowledge-base to assist agents in answering queries.

FMCG

Kingston University

Kingston University deployed 6 Synthetix Virtual Agents on their international student portal, to assist students with answers.

Education

Leeds Beckett University

Synthetix Self Service was deployed to assist students and staff with FAQs while Live Chat allowed real-time support for more complex enquiries.

Education

Lendlease

Lendlease deployed a Virtual Agent to help and guide prospective buyers across listed communities and to setup appointments.

Property and development

Lincolnshire County Council

Lincolnshire County Council deployed a Synthetix Virtual Agent to quickly answer questions concerning childcare.

Public sector

London 2012 (LOCOG)

LOCOG chose Synthetix Self Service, Virtual Agent and Agent knowledge-base as sole customer-service knowledge-bases for London 2012.

Public sector

low cost holidays

Synthetix sucessfully deployed a Virtual Agent to assist low cost holidays in answering queries twenty-four hours a day, seven days a week.

Leisure and travel

Mark Warner

Mark Warner deployed Synthetix Self Service and an Agent knowledge-base to deliver fast, consistent, accurate answers to customer service enquiries.

Leisure and travel

Masterfoods

Masterfoods deployed a fun and engaging Synthetix Virtual Agent to represent their Dolmio brand online.

FMCG

Morrisons

Synthetix successfully deployed a Virtual "Butcher" for this leading supermarket chain, offering outstanding customer engagement.

Retail

National Express

National Express transformed their online customer service offering with Live Chat, intelligent Self Service, an Agent Knowledge-base and Visual IVR.

Leisure and travel

National Skills Academy

Synthetix deployed a Virtual Agent, Duncan to advise and assist people interested in a career in food and drink.

Public sector

Norfolk County Council

Synthetix deployed a Self Service knowledge-base for this council to offer online support to residents looking for services and advice.

Public sector

Northumbrian Water

Synthetix Self Service and an Agent knowlege-base in the contact-centre, integrated with Genesys, enhance this utility's support strategy.

Utility

Norwich and Peterborough Building Society

Synthetix deployed intelligent Self Service for Norwich and Peterborough Building Society to enhance their online customer service strategy.

Financial

Pearson

Pearson invested in a Synthetix Self Service knowledge-base to assist exam markers looking for answers, providing instant response and feedback.

Education

Post Office Broadband

Synthetix provided an internal knowledge-base used by contact-centre staff to assist with customer enquiries quickly and efficiently.

Telecommunication

Principality Building Society

Pricipality Building Society deployed Synthetix Self Service to enable their customers to find answers to common questions quickly and consistently.

Financial

Provident

Synthetix deployed two solutions for Provident Financial; intelligent Self Service and an internal knowledge-base application.

Financial

Samsung

Synthetix deployed an engaging video Virtual Agent, reacting to innovative invention ideas as part of a 'Dragon's Den' style marketing campaign.

Manufacturing

Satsuma Loans

Synthetix deployed Live Chat and intelligent Self Service for this lender to enhance their customer experience strategy.

Financial

Scottish Friendly

Scottish Friendly deployed a Self Service knowledge-base and Live Chat to deliver enhanced online support to customers.

Financial

Sheila's Wheels

Deployed across brands esure, Sheila's Wheels and First Alternative, esure supports customers with Live Chat and Self Service.

Financial

Skills Active

Synthetix deployed a Virtual Agent to help individuals find career advice, and access information on areas such as sport and fitness apprenticeships.

Public Sector

Southern Water

Southern Water has invested in Synthetix Live Chat, an Agent knowledge-base and intelligent Self Service to enhance customer support.

Utility

Travelodge

Travelodge deployed a Synthetix Virtual Agent called Andrea as their virtual customer-service representative.

Leisure and travel

UCAS

UCAS invested in Self Service and an Agent knowledge-base to answer hundreds of thousands of student queries.

Education

UKVI

Synthetix created a contact portal for overseas visa applications, including Self Service, Visual IVR and integrated multilingual Live Chat.

Public sector

Ultralase

Ultralase deployed a Virtual Advisor, a powerful and comprehensive resource for consumers wanting information on laser eye surgery and treatments.

Medical

Unilever

A Synthetix multi-language Agent Knowledge-base was deployed in the world's largest consumer goods company's Pan European call-centre.

FMCG

Vauxhall

Vauxhall successfully deployed a Synthetix Virtual Agent to assist their website visitors in answering unique queries about vehicle specifics.

Automotive

Virgin Cruises

This international travel operator invested in an Agent knowledge-base and intelligent Self Service for their website.

Leisure and travel

Virgin Holidays

Virgin Holidays has seen a reduction in routine inbound enquiries having deployed intelligent Self Service and an Agent knowledge-base.

Leisure and travel

Virgin Trains

Virgin Trains has greatly enhanced their online customer service offering through integrated Synthetix Live Chat and an Agent Knowledge-base.

Leisure and travel

Welsh Water

Dwr Cymru Welsh Water invested in Synthetix Live Chat, an Agent knowledge-base and an intelligent Self Service solution.

Utility

Woodland Trust

The Synthetix Virtual Agent 'Ollie' scooped the award as it demonstrated innovation linked to success in the use of Payroll Giving.

Charity

Yorkshire Building Society Group

Yorkshire Building Society Group's customer service spans multiple brands and includes a Self Service knowledge-base and Live Chat.

Financial

Yorkshire Water

This utility's online customer service strategy includes Synthetix Live Chat, Self Service and an Agent Knowledge-base.

Utility

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*Free, up to 60 day trials of selected services will be offered to qualifying organizations at the discretion of Synthetix Ltd.