Trusted by Leading Enterprise Brands.
Synthetix has delivered over 200 global deployments across a range of industries, empowering brands to be there for their customers.
Filter by sector to reveal more information about how our AI-powered deployments enhance our clients’ online sales and service offerings.
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Esure
Synthetix’s Live Chat and intelligent self-service tools are deployed across brand identities of Esure, Sheila’s Wheels and First Alternative.
Anglian Water
Anglian Water utilises the complete CX suite powered by Synthetix. This includes internal knowledge, FAQ widgets, SEO-friendly help centre, live chat and AI chatbot.
Welsh Water
Welsh Water utilises numerous CX tools powered by Synthetix. This includes internal agent knowledge, live chat and our Xan AI chatbot.
Knowledge: For Your Team
Knowledge: For Your Customers
Xan Chatbot
Chat
Legal Ombudsman
Synthetix’s live chat helped the Legal Ombudsman offer valuable, real-time assistance and support for visitors to their site.
Chat
Yorkshire Building Society Group
Yorkshire Building Society Group’s customer service spans multiple brands and includes a self-service knowledge base and live chat.
Vanquis Bank
Vanquis, part of the Provident Financial Group, chose Synthetix to deploy self-service, assisting customers with their credit card, loan and banking app enquiries.
Accord Mortgages
A subsidiary of Yorkshire Building Society, Accord Mortgages launched a web self-service facility, available on their residential website.
Karcher
This world leader in cleaning technology uses Synthetix’s self-service, live chat and an agent knowledge base to deliver product answers.
Wessex Water
Wessex Water improved customer service with live chat, FAQ self-service and an agent knowledge base across web, mobile, Facebook and Alexa.
First Alternative Insurance
Synthetix’s live chat and intelligent self-service tools are deployed across Esure brands, including First Alternative.
Sheila's Wheels
Synthetix’s Live Chat and intelligent self-service tools are deployed across brand identities of Esure, Sheila’s Wheels and First Alternative.
FSCS
The FSCS invested in Synthetix’s self-service tools to enable immediate responses and improve CX across the site.
Avon
Avon chose Synthetix to deploy Knowledge: For Your Team, an internal agent knowledge base to help Avon representatives. This provided them with quick access to relevant answers.
Principality Building Society
Principality Building Society deployed Synthetix’s self-service to enable their customers to find answers to common questions.
Benenden
This health and wellbeing mutual invested in self-service for its website and an agent knowledge base for its contact centre.
Knowledge: For Your Customers
BBC
Synthetix designed and implemented 6 virtual agent chatbots for the BBC. The sports star chatbots, based on real people, encouraged children to take up sports.
Ford
Synthetix deployed an AI chatbot to both the Fiesta and Focus microsites. Synthetix APIs also enabled FAQ integration to Ford Pass.
IPRS Health
This award-winning provider of corporate health and wellbeing solutions chose to assist their customers with online self-service and live chat from Synthetix.
Knowledge: For Your Team
Knowledge: For Your Customers
Chat
Financial Ombudsman
Financial Ombudsman deployed Synthetix’s intelligent self-service software on its website to provide an enhanced CX.
Toyota
Stretching across Toyota and Lexus brands, this automotive giant deployed self-service, an internal knowledge base and chatbot.
Knowledge: For Your Customers
Castle Triathlon
Synthetix supplies the UK’s largest triathlon series, Castle Triathlon, with a self-service knowledge base on their website to answer questions 24/7.
Lexus
This automotive giant deployed intelligent self-service software, an internal agent knowledge base and an AI chatbot across both Lexus and Toyota brands.
Knowledge:For Your Customers
Fortnum & Mason
Fortnum & Mason utilised Synthetix’s FAQ software, agent knowledge base and live chat. This helped reduce contact and quickly upskill new agents during extremely busy times of the year.
Southern Water
Southern Water has invested in Synthetix live chat, an agent knowledge base and intelligent self-service to enhance customer support.
WJEC
Wales’ largest awarding body have chosen Synthetix to support their English and Welsh-speaking teachers with online self-service.
Danone
Synthetix’s agent knowledge base empowered agents, providing them with the tools to answer product-related queries sent from Danone consumers.
Bristol Water
Bristol Water deployed Synthetix’s AI-powered self-service tool and live chat software to improve online customer service.
Foreign and Commonwealth Office
The FCO deployed Synthetix live chat in a pioneering “pay as you go” form to provide real-time support for passport applications.
Department of Energy and Climate Change
Synthetix’s agent knowledge base proved vital to contact centre staff advising on saving energy for homes and businesses.
Department for Business, Innovation and Skills
Synthetix’s live chat helped the BIS offer valuable, real-time assistance and support for visitors to their site.
Chat
Kimberly Clark
This American multinational personal care corporation chose Synthetix’s agent knowledge base to assist agents in answering queries.
McDonalds
This globally recognised fast-food brand invested in a new AI-powered chatbot to assist its staff on-demand, whenever they needed resolutions.
Post Office Broadband
Synthetix provided an internal knowledge base used by contact centre staff to assist with customer enquiries quickly and efficiently.
Morrisons
Synthetix successfully deployed a Virtual “Butcher” chatbot for this leading supermarket chain, offering outstanding customer engagement.
UK Visa and Immigration
UK Visa and Immigration chose Synthetix to deploy an agent knowledge base, FAQ self-service tool and live chat. All of which worked together to automate routine queries and boost CSAT.
Knowledge: For Your Team
Knowledge: For Your Customers
Chat
Woodland Trust
The Synthetix Virtual Agent chatbot, ‘Ollie’ received awards thanks to its innovative integration with Payroll Giving.
Virgin Cruises
This international travel operator invested in an agent knowledge base and intelligent self-service for their website.
Knowledge: For Your Teams
Virgin Holidays
This international travel operator invested in an agent knowledge base and intelligent self-service for their website.
Knowledge: For Your Teams
Virgin Trains
Virgin Trains has greatly enhanced their online customer service offering through integrated Synthetix Live Chat and an Agent Knowledge-base.
Become
Synthetix deployed a series of customer service chatbots for this charity, delivering information on life skills, education and health.
Avios
Deployed across South Africa, Ireland and the UK, Synthetix self-service improved customer experience and reduced routine inbound enquiries.
Best Western Hotels
Best Western Hotels enhanced their agents’ efficiency by deploying a customer service chatbot, self-service tool and an intelligent agent knowledge base.
Knowledge: For Your Team
Xan Chatbot
Childline
Synthetix deployed an interactive banner ad with an embedded chatbot to recruit volunteers for this charity.
Edexcel
Edexcel chose Synthetix’s customer service chatbot to promote online CX and automate routine queries.
ID Mobile
Synthetix provided a customer self-service portal, with an internal agent knowledge base and live chat to this Irish telecoms company.
BT
Synthetix deployed a customer service chatbot for BT, automating routine queries across a broad spectrum of issues relating to BT’s CSR policy.
Unilever
A Synthetix multi-language agent knowledge base was deployed for the world’s largest consumer goods company’s Pan European call centre.
Knowledge: For Your Team
Energy Saving Trust
The Energy Saving Trust deployed Synthetix’s agent knowledge base, helping contact centre agents find customer resolutions, fast.
Infiniti Cars
Infiniti Cars deployed an agent knowledge base to the contact centre, empowering agents to assist customers quickly and consistently.
Pearson
Pearson invested in Synthetix’s self-service knowledge base to assist exam markers in looking for answers, providing instant response and feedback.
Scottish Friendly
Scottish Friendly deployed a self-service knowledge base and live chat to deliver enhanced online support to customers.
Affinity Water
Synthetix’s self-service software, Knowledge For Your Customers helps Affinity Water to enhance its customer service offering.
Dolmio
Synthetix designed the Virtual Mama Dolmio chatbot, which gave agony advice and always recommended pasta!
De Montfort University
DMU launched a customer service chatbot on its website to guide students through the clearing process. Synthetix also deployed an additional Virtual Advisor chatbot for undergraduates.
ACAS
The nature of employment law is complicated. Synthetix live chat and self-service tools offer innovative online customer support 24/7.
Enjoy England
The official site for English tourism deployed ‘Rosie’, a CX chatbot to help visitors find attractions, events, destinations and accommodation.
Currys
With legislation regulating the sale of extended warranties, Synthetix deployed an AI chatbot to help train store colleagues about these policies.
AEG
Synthetix deployed a customer service chatbot to use in-store as a training tool for members of staff, training on AEG appliances.
London 2012 (LOCOG)
LOCOG chose Synthetix self-service tools, customer service chatbot and agent knowledge base for London 2012.
Essex & Suffolk Water
Synthetix’s intelligent self-service tool, Knowledge For Your Customers was utilised by Essex & Suffolk Water to assist with online support.
Northumbrian Water
Synthetix’s self-service software, Knowledge For Your Customers was deployed by Northumbria Water to help achieve contact centre efficiency.
Enterprise Inns
Enterprise Inns launched a Virtual Agent on their corporate website to improve customer experience and reduce routine in-bound enquiries.
Lincolnshire County Council
Lincolnshire County Council deployed Synthetix’s customer service chatbot to quickly answer questions concerning childcare.
Barnsley Building Society
Following a successful launch for Yorkshire Building Society, Synthetix deployed an intelligent self-service platform for Barnsley Building Society.
BMA
The British Medical Association deployed a customer service chatbot with an expert system to assist medical professionals with mental health diagnoses.
Disclosure and Barring Service
Synthetix deployed an internal agent knowledge base and live chat software. Both of which helped to satisfy customer needs in the contact centre and online in real-time.
Knowledge: For Your Team
Chelsea Building Society
Synthetix deployed intelligent self-service software for Chelsea Building Society, integrating it with banner advertising to promote sales.
CITB
A customer service chatbot deployed on the Construction Industry Training Board’s website offered career guidance with an integrated expert system.
Money Advice Service
Synthetix implemented Knowledge: For Your Team, an internal agent knowledge base. This provided agents with a library of knowledge articles at their fingertips.
General Motors
Created as an integral component of the Vauxhall Vectra microsite, a customer service chatbot was deployed to automate queries regarding the vehicle.
Egg
Egg deployed Synthetix’s AI chatbot to display interactive adverts. Users chatted with an irreverent sock puppet to find more information on Egg’s products.
Dixons
A customer service chatbot was deployed as a training tool for in-store staff at Dixons Stores Group, training on AEG appliances.
Daisy Telecom
Synthetix’s agent knowledge base empowered agents, providing them with the tools to answer product-related queries sent from Danone consumers.
Leeds Beckett University
Synthetix’s self-service was deployed to assist students and staff with FAQs alongside live chat that allowed real-time support for more complex enquiries.
Ultralase
Ultralase deployed a Virtual Advisor chatbot, a powerful and comprehensive resource for consumers wanting information on laser eye surgery and treatments.
Knowledge: For Your Customers
Cartrefi Conwy
This leading not-for-profit chose Synthetix to deliver their English and Welsh online self-service solution, automating routine queries and helping users.
Butlins
Butlins deployed a virtual Redcoat chatbot, ‘Hollie’, to offer help and guidance to visitors to the website.
KCOM
Integrated self-service, live chat, agent knowledge base and chatbot have enabled this Telecoms provider to deliver exceptional customer support.
Hitachi
Synthetix deployed circa 80 chatbots delivering information on life skills, education and health to children in public care in the UK.
Futures Housing Group
Futures Housing Group chose to integrate Synthetix products into both their site and contact centre, launching an internal knowledge base and self-service tools.
Knowledge: For Your Team
Knowledge: For Your Customers
Jewson
Jewson deployed a customer service chatbot, “Jewson Jack” to their website and via a native mobile app, answering questions about sustainability.
Fiat
Fiat chose Synthetix’s AI chatbot for the launch of the new Fiat Ducato van, answering queries that site visitors had.
Skills Active
Synthetix deployed an AI chatbot to help individuals find career advice and access information on areas such as sport and fitness apprenticeships.
National Express
National Express transformed its online customer service offering with Synthetix’s live chat, intelligent self-service, agent knowledge base.
Yorkshire Water
Yorkshire Water utilises Synthetix’s internal knowledge base, AI-powered self-service tool and live chat to help improve digital customer service.
National Skills Academy
Synthetix deployed a chatbot, Duncan to advise and assist people interested in a career in food and drink.
Vauxhall
Vauxhall successfully deployed Synthetix’s CX chatbot to assist their website visitors in answering unique queries about vehicle specifics.
Boots
Boots invested in Synthetix’s self-service platform, agent knowledge base, live chat and customer service chatbot across their site.
Knowledge: For Your Team
Knowledge: For Your Customers
Chat
GiftChoice
Avinity chose Synthetix’s self-service tools to assist customers requiring information or assistance with the new GiftChoice gift card service.
Provident
Synthetix deployed two solutions for Provident Financial: intelligent self-service software and an internal knowledge base for agents.
Knowledge: For Your Customers
Masterfoods
Masterfoods deployed a fun and engaging chatbot by Synthetix to represent their Dolmio brand online.
Travelodge
Travelodge deployed Synthetix’s chatbot, Andrea, as their very own virtual customer service representative.
Hermes
Hermes implemented ‘Millie’, a Synthetix Virtual Agent to improve customer experience and reduce routine inbound enquiries.
Norfolk County Council
Synthetix deployed a self-service knowledge base for this council to offer online support to residents looking for services and advice.
Lendlease
Lendlease deployed an AI chatbot to help set up appointments and guide prospective buyers across listed communities.
Satsuma Loans
Synthetix deployed live chat and intelligent self-service software for this lender to enhance its CX strategy.
Norwich and Peterborough Building Society
Synthetix deployed self-service tools for Norwich & Peterborough Building Society to enhance their online customer service.
Phillips
Synthetix deployed an internal agent knowledge base. Knowledge: For Your Team provided agents with the tools to efficiently answer customer queries within the contact centre.
UCAS
UCAS invested in self-service software and an agent knowledge base to automate students’ routine queries.
Knowledge: For Your Customers
Ben & Jerry's
Synthetix launched intelligent self-service tools for Unilever brand, Ben and Jerry’s to help automate routine queries and boost CX.
Berkeley Homes
A customer service chatbot was deployed via a dedicated microsite to promote and answer questions regarding the Chelsea Bridge Wharf development.
Low Cost Holidays
Synthetix successfully deployed a CX chatbot to assist Low Cost Holidays in delivering quick, relevant resolutions 24/7.
Knowledge: For Your Customers
Samsung
Synthetix deployed an AI chatbot to react to innovative invention ideas as part of a ‘Dragon’s Den’ style marketing campaign
Kingston University
Kingston University deployed 6 Synthetix chatbots to their international student portal to assist students with answers.
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Synthetix Ltd, Unit 1h Grovemere House, Lancaster Way Business Park, Ely, England, CB6 3NW
+44 1279 555 580
uk@synthetix.com
