Case Study

Yorkshire Building Society And Synthetix: 17 Years Of Delivering Excellent CX

One of the UK’s largest building societies, Yorkshire Building Society provides financial services online, over the phone and via their 240 locations. Yorkshire Building Society deploys Synthetix’s customer service chatbot, self-service tools and live chat across its brand portfolio to streamline online CX and boost CSAT. 

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An infographic showing statistics and facts about how synthetix helped Yorkshire Building Society deliver excellent CX for the past 17 years.

Company Profile

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£45 Billion
in assets

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240
Locations

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3.5 Million
Members

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3 Million
Customers

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4
Brands

“The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers. “ 

- Debbie Hill, Change Manager (eCommerce) 

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