Synthetix self-service and knowledge software offer to U.S. utilities

A radical departure from traditional customer support and pricing models.

No longer new players in the U.S, Synthetix is set on expanding their already phenomenal global growth to address some of the very specific issues faced by utilities in the U.S.

Already the No.1 supplier of self-service and knowledge software to Western Europe’s utility sector, Synthetix systems are helping to support and serve more than 28.4 million customers, resulting in increased customer satisfaction and massive reductions in complaints. Synthetix offers Electric, Gas and Water retail/distribution-specific packages for the U.S. utility sector in three different tier levels. These different levels include options like a ready-populated knowledge-base of the most asked questions by utility customers, simple pricing and straight forward implementation of days, not months.

Adam Ashcroft, Director at Synthetix said “We are confident that we can offer scale, resources, knowledge, and a pricing methodology beyond what’s possible for any individual utility or new entrants into this sector to replicate.”

With Accenture reporting that utilities can save between $1-3 million through self-service technologies, Synthetix hope to assist in transforming online customer service delivery for both IOUs & PUCs that are under the extensive pressure to continuously reduce costs and improve operational performance to remain profitable and to achieve sustainable growth.

Synthetix provide a Value Opportunity Assessment free of charge to US utilities to assess impact and quantify return on investment as the initial starting point.