The Complete Online Customer Service Platform

With a blend of AI-powered self-service and agent-assisted tools, our complete customer service platform supports customers throughout the digital journey whilst empowering employees in the contact centre.

Start Your Free Trial

No credit card required
Try for free for 14 days

Knowledge

Supporting Customers:
SEO-Optimised FAQ Centre

An intelligent knowledge base that powers your SEO-optimised FAQ help centre, giving customers the tools to serve themselves efficiently.

Synthetix’s customisable website FAQ tool harnesses Natural Language Processing (NLP), automating 20% of routine queries online.

All content can be updated by authors using the centralised knowledge base, reflecting in real-time.

Empowering Teams:
An Intelligent Knowledge Base

An intelligent knowledge base that powers your SEO-optimised FAQ help centre, giving customers the tools to serve themselves efficiently.

Synthetix’s customisable website FAQ tool harnesses Natural Language Processing (NLP), automating 20% of routine queries online.

All content can be updated by authors using the centralised knowledge base, reflecting in real-time.

Xan Chatbot

Synthetix’s customer service chatbot is there to offer your site visitors proactive help, contributing to excellent CX.

Not only can it handle routine queries but through smart integrations, it can deal with complex processes and tasks.

Ensure a smooth and successful user journey with Xan chatbot that escalates to live chat or directly to an agent when a query requires it.

Live Chat

Provide customers with access to customer service agents with the click of a button using Synthetix’s Chat.
Decide when and how your live chat tool appears online, configuring custom triggers to launch Chat when certain conditions are met.

Integrating seamlessly with your internal knowledge base, agents benefit from AI-predictive suggestions and a live key-press feed for optimal efficiency.

Get Started Today