Intelligent Knowledge Base
- Reduce support costs by 25%
- Increase CSAT ratings by 12%
- Decrease Average Handling Times by 25%
- Reduce staff training by 2.3 days
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- Try for free for 14 days
Intelligent Knowledge Base
- An AI-powered centralised knowledge base where all articles are managed, improving efficiency amongst employees and streamlining user journeys.
- Knowledge articles are easily created and updated to reflect in real-time, ensuring the consistency of information across all platforms.
- Seamlessly integrate with other customer service and key business tools for the two-way sharing of data.
Reduce Handling Times, Boost Efficiency
- Purpose-built with the contact centre in mind, the internal knowledge base used by your agents drives huge efficiencies.
- With sophisticated Natural Language Processing and quick access to a library full of knowledge at their fingertips, agents find resolutions fat to reduce Handling Times.
- Features such as AI-predictive suggestions recommended agents articles in real-time, refreshing on every key-press.
Smart Agent Scripting
- Synthetix’s decision tree technology helps create beautiful customer journeys in seconds.
- The drag-and-drop tool helps upskill your newest agent into a seasoned expert, following pre-configured journeys whilst helping customers.
- Smart agent scripting, built into your knowledge base cuts Average Handling Times whilst improving First Contact Resolutions.
Synthetix Ltd, Unit 1h Grovemere House, Lancaster Way Business Park, Ely, England, CB6 3NW
+44 1279 555 580
uk@synthetix.com
