KCOM’s commitment to delivering premium online customer support continues with renewal of their Synthetix customer engagement suite

Synthetix HQ, Stansted, 20 May 2019: KCOM Group, the first company in the UK to offer customers unmetered internet access and ADSL broadband, has renewed their investment in AI-powered customer engagement tools from Synthetix as part of their ongoing commitment to deliver world-class customer experience.

Alongside offering one of the most advanced next generation networks in the UK, KCOM wants to make navigating the complexities of today’s converging communications landscape as effortless as possible for their customers. Since investing in Synthetix multi-channel online customer service solutions in 2016, KCOM has ensured that their customers receive consistent and accurate information regardless of their choice of support channel.

Alastair Taylor, Director at Synthetix said, “We are proud to have this UK communications and IT services giant feel confident with the agility, efficiency and reliability of our digital suite of customer support and we are delighted to continue the highly regarded relationship we have with KCOM.”

About KCOM Group PLC (KCOM.L)

KCOM helps enterprises and public-sector organizations to re-imagine and re-architect their IT and communications infrastructure to deliver easier experiences for their customers. With best-in-class consultancy, architecture, delivery and service management, KCOM works with its customers to deliver on the promise of digital transformation, low effort customer experiences and the public cloud.

In Hull and East Yorkshire KCOM offers phone, broadband and other communications services to residential and business customers. KCOM is 1,800 people, all of whom are focused on listening to and understanding customers to make their lives easier and better. KCOM was listed on the London Stock Exchange in 1999.