The Complete Online Customer Service Platform

Automated and agent-assisted CX channels.

Knowledge

For Your
Team

Knowledge

For Your
Customers

Xan Chatbot

The Customer
Service Chatbot

Chat

Real-Time
Messaging

Reduce Contact Centre Costs

Synthetix’s technology is built on AI and harnesses powerful Natural Language Processing

Our Self-Service tools automate the online routine queries that would otherwise reach your contact centre

By handling up to 20% of routine queries online, the many costs that are associated with handling queries are significantly reduced

Improve CSAT Scores By Up To 12%

With up to 20% of routine queries handled online, agents receive a greater bandwidth in which they can help customers with complex issues

With fewer routine queries reaching the contact centre, wait times are reduced for those who require human assistance, boosting satisfaction

With powerful Natural Language Processing, answers to routine questions are relevant, consistent and accurate.

Boost Agent Efficiency By 20%

With an intuitive integrated knowledge base at your agents’ fingertips, First Contact Resolution rates significantly improve

Cut Average Handling Times by 25% built-in features such as AI-predictive suggestions that recommend articles on each keypress

Turn new agents in seasoned experts with agent scripting, fuelled by Decision Tree technology that guides them through routine queries and processes

Enhance CX And Optimise Journeys

Multichannel and SEO-optimised channels mean that customers can find help regardless of where their first touchpoint is

Custom triggers and journeys let you decide the conditions in which a tool should be launched and how it interacts with your users

Seamless escalation between self-service and agent-assisted are available to ensure every user journey is frictionless