Connect To Your Customers with Live Chat

You're in Good Hands

The Karcher Logo
Yorkshire Building Society
The Boots Logo
Wjec Logo
esure-logo
The KCOM Logo
IPRS Logo
The Yorkshire Water Logo
Future Housing Group Logo
The Welsh Water Logo

Increase Conversions

  • Offer proactive help at critical moments in the user journey, promoting conversions and sales.

  • Our custom triggers launch live chat for conditions that you have configured.

  • Capture leads using our integrated intelligent forms.

Boost Contact Centre Efficiency

  • With an integrated knowledge base that harnessed Natural Language Processing at their fingertips, agent handling times improve.


  • Synthetix’s Live Chat technology makes AI-predictive suggestions for your agents on every customer keypress

  • Improve resolution times with out live keypress feed, showing agents a preview of the customer’s query before they have hit ‘send’.

Deliver Great CX

  • The seamless escalation from self-service channels including your chatbot removes any negative CX.

  • Your customers prefer to do it digital – 79% in fact!

  • Create positive brand associations and retention by proactively being there for your customers.

Report on Vital Chat Analytics

  • Report on team analytics including chat volume, chat duration, average answer time, average response time and more.

  • Gamified leaderboards help encourage healthy competition amongst agents in the contact centre.

  • Monitor individual’s performance and uptime metrics.

Live Chat by the Numbers

50%

Reduction to Average Handling Times

Versus Normal Chat Systems

16%

Reduction in Chat duration

Through Predictive AI Suggestions & Integrated ID&V

Professional

From

£50.00

Per User Per Month
Minimum 5 users

The complete automated and agent-assisted
CX platform
teams-icon

Knowledge

For Your
Team
icon-customers

Knowledge

For Your
Customers

icon-xan

Xan Chatbot

The Customer
Service Chatbot

icon-chat

Chat

Real-time
Messaging

Enterprise

For large contact volumes, talk to us about enterprise pricing

The most powerful and scalable CX platform for your customers
and agents with unlimited use.
teams-icon

Knowledge

For Your
Team
icon-customers

Knowledge

For Your
Customers

icon-xan

Xan Chatbot

The Customer
Service Chatbot

icon-chat

Chat

Real-time
Messaging

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