Connect To Your Customers with Live Chat

You're in Good Hands

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Yorkshire Building Society
The Boots Logo
Wjec Logo
esure-logo
The KCOM Logo
IPRS Logo
The Yorkshire Water Logo
Future Housing Group Logo
The Welsh Water Logo

Increase Conversions

  • Offer proactive help at critical moments in the user journey, promoting conversions and sales.

  • Our custom triggers launch live chat for conditions that you have configured.

  • Capture leads using our integrated intelligent forms.

Boost Contact Centre Efficiency

  • With an integrated knowledge base that harnessed Natural Language Processing at their fingertips, agent handling times improve.


  • Synthetix’s Live Chat technology makes AI-predictive suggestions for your agents on every customer keypress

  • Improve resolution times with out live keypress feed, showing agents a preview of the customer’s query before they have hit ‘send’.

Deliver Great CX

  • The seamless escalation from self-service channels including your chatbot removes any negative CX.

  • Your customers prefer to do it digital – 79% in fact!

  • Create positive brand associations and retention by proactively being there for your customers.

Report on Vital Chat Analytics

  • Report on team analytics including chat volume, chat duration, average answer time, average response time and more.

  • Gamified leaderboards help encourage healthy competition amongst agents in the contact centre.

  • Monitor individual’s performance and uptime metrics.

Live Chat by the Numbers

50%

Reduction to Average Handling Times

Versus Normal Chat Systems

16%

Reduction in Chat duration

Through Predictive AI Suggestions & Integrated ID&V

Professional

From

£50.00

Per User Per Month
Minimum 5 users

The complete automated and agent-assisted
CX platform
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Knowledge

For Your
Team
An icon of knowledge with the right side highlighted

Knowledge

For Your
Customers

An icon of Xan the Synthetix Chatbot

Xan Chatbot

The Customer
Service Chatbot

An icon for Synthetix Chat product

Chat

Real-time
Messaging

Enterprise

For large contact volumes, talk to us about enterprise pricing

The most powerful and scalable CX platform for your customers
and agents with unlimited use.
an icon of knowledge with the left side highlighted

Knowledge

For Your
Team
An icon of knowledge with the right side highlighted

Knowledge

For Your
Customers

An icon of Xan the Synthetix Chatbot

Xan Chatbot

The Customer
Service Chatbot

An icon for Synthetix Chat product

Chat

Real-time
Messaging

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