Connect To Your Customers with Live Chat
- Improve CSAT scores
- Reduce Average Handling Times
- Improve First Contact Resolution
You're in Good Hands
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Increase Conversions
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- Offer proactive help at critical moments in the user journey, promoting conversions and sales.
- Our custom triggers launch live chat for conditions that you have configured.
- Capture leads using our integrated intelligent forms.
Boost Contact Centre Efficiency
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- With an integrated knowledge base that harnessed Natural Language Processing at their fingertips, agent handling times improve.
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- Synthetix’s Live Chat technology makes AI-predictive suggestions for your agents on every customer keypress
- Improve resolution times with out live keypress feed, showing agents a preview of the customer’s query before they have hit ‘send’.
Deliver Great CX
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- The seamless escalation from self-service channels including your chatbot removes any negative CX.
- Your customers prefer to do it digital – 79% in fact!
- Create positive brand associations and retention by proactively being there for your customers.
Report on Vital Chat Analytics
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- Report on team analytics including chat volume, chat duration, average answer time, average response time and more.
- Gamified leaderboards help encourage healthy competition amongst agents in the contact centre.
- Monitor individual’s performance and uptime metrics.
Live Chat by the Numbers
50%
Reduction to Average Handling Times
Versus Normal Chat Systems
16%
Reduction in Chat duration
Through Predictive AI Suggestions & Integrated ID&V
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- Improve CSAT scores
- Reduce Average Handling Times
- Improve First Contact Resolution