Connect To Your Customers with Live Chat

Improve CSAT scores
Reduce Average Handling Times
Improve First Contact Resolution

You're in Good Hands

Increase Conversions

Offer proactive help at critical moments in the user journey, promoting conversions and sales.

Our custom triggers launch live chat for conditions that you have configured.

Capture leads using our integrated intelligent forms.

Boost Contact Centre Efficiency

With an integrated knowledge base that harnessed Natural Language Processing at their fingertips, agent handling times improve.

Synthetix’s Live Chat technology makes AI-predictive suggestions for your agents on every customer keypress

Improve resolution times with out live keypress feed, showing agents a preview of the customer’s query before they have hit ‘send’.

Deliver Great CX

The seamless escalation from self-service channels including your chatbot removes any negative CX.

Your customers prefer to do it digital – 79% in fact!

Create positive brand associations and retention by proactively being there for your customers.

Report on Vital Chat Analytics

Report on team analytics including chat volume, chat duration, average answer time, average response time and more.

Gamified leaderboards help encourage healthy competition amongst agents in the contact centre.

Monitor individual’s performance and uptime metrics.

Live Chat by the Numbers

50%

Reduction to Average Handling Times

Versus Normal Chat Systems

16%

Reduction in Chat duration

Through Predictive AI Suggestions & Integrated ID&V

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Improve CSAT scores
Reduce Average Handling Times
Improve First Contact Resolution