Connect To Your Customers with Live Chat

You're in Good Hands

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Yorkshire Building Society
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Increase Conversions

  • Offer proactive help at critical moments in the user journey, promoting conversions and sales.

  • Our custom triggers launch live chat for conditions that you have configured.

  • Capture leads using our integrated intelligent forms.

Boost Contact Centre Efficiency

  • With an integrated knowledge base that harnessed Natural Language Processing at their fingertips, agent handling times improve.

  • Synthetix’s Live Chat technology makes AI-predictive suggestions for your agents on every customer keypress

  • Improve resolution times with out live keypress feed, showing agents a preview of the customer’s query before they have hit ‘send’.

Deliver Great CX

  • The seamless escalation from self-service channels including your chatbot removes any negative CX.

  • Your customers prefer to do it digital – 79% in fact!

  • Create positive brand associations and retention by proactively being there for your customers.

Report on Vital Chat Analytics

  • Report on team analytics including chat volume, chat duration, average answer time, average response time and more.

  • Gamified leaderboards help encourage healthy competition amongst agents in the contact centre.

  • Monitor individual’s performance and uptime metrics.

Live Chat by the Numbers


Reduction to Average Handling Times

Versus Normal Chat Systems


Reduction in Chat duration

Through Predictive AI Suggestions & Integrated ID&V

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