Connect To Your Customers with Live Chat

Multi-channel
Support
Live Keypress
Feed
Customer
Insight
Knowledge
Integration
Poke
Feature
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You're in Good Hands

The Karcher Logo
Yorkshire Building Society
The Boots Logo
Wjec Logo
esure-logo
The KCOM Logo
IPRS Logo
The Yorkshire Water Logo
Future Housing Group Logo
The Welsh Water Logo

50%

Reduction to Average Handling Times

Versus Normal Chat Systems

16%

Reduction in Chat duration

Through Predictive AI Suggestions & Integrated ID&V

Boost Contact Centre Efficiency

When it comes to handling a customer query in the contact centre, it is finding the correct resolution that generally takes the most time.  

Synthetix Chat includes not only an integrated knowledge base so that agents have a library of articles at their fingertips, but AI-predictive suggestions that recommend the most relevant results based on what is being typed. 

Our Chat software’s live keypress feed also lets your agents preview what the user is typing before they’ve hit ‘send’. This provides agents with the time to often prepare entire resolutions efficiently.  

Promote Conversions

More than just a customer service tool, live chat can facilitate conversations and encourage new streams of revenue. By offering assistance at critical touchpoints in the customer journey, cart abandonment is reduced and more sales and conversions take place. 

Simply configure custom triggers so that live chat launches under your chosen conditions – whether it’s a particular page or when a certain amount of time is spent there. 

Deliver Great CX

Live up to your customers’ expectations when it comes to CX – be there for them from start to finish, whether they land on your site directly and know they need agent assistance or find you through a search engine result.  

All Synthetix’s customer service tools seamlessly integrate, working with one another to find your users the answers they need. If a user engages with your self-service portal, widget or chatbot but finds that they require additional help from a human, our technology effortlessly escalates them to live chat, all within the same window for great CX. 

Report on Vital Chat Analytics

Find out how well your team is doing as a whole and individually with our carefully curated Chat analytics. Synthetix’s internal chat console lets you view, filter and download vital data surrounding chat volume, chat duration, average answer time, average response time and more. 

Our gamified leaderboards help your agents monitor their own performances in relation to the wider team, encouraging healthy competition. 

An image that shows live chat metrics.

Professional

From

£50.00

Per User Per Month
Minimum 5 users

The complete automated and agent-assisted
CX platform
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Knowledge

For Your
Team
An icon of knowledge with the right side highlighted

Knowledge

For Your
Customers

An icon of Xan the Synthetix Chatbot

Xan Chatbot

The Customer
Service Chatbot

An icon for Synthetix Chat product

Chat

Real-time
Messaging

Enterprise

For large contact volumes, talk to us about enterprise pricing

The most powerful and scalable CX platform for your customers
and agents with unlimited use.
an icon of knowledge with the left side highlighted

Knowledge

For Your
Team
An icon of knowledge with the right side highlighted

Knowledge

For Your
Customers

An icon of Xan the Synthetix Chatbot

Xan Chatbot

The Customer
Service Chatbot

An icon for Synthetix Chat product

Chat

Real-time
Messaging

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