AI-powered Customer Service Chatbot

You're in Good Hands

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Yorkshire Building Society
The Boots Logo
Wjec Logo
esure-logo
The KCOM Logo
IPRS Logo
The Yorkshire Water Logo
Future Housing Group Logo
The Welsh Water Logo

Reduce Support Costs

  • 20% of routine queries and tasks can be independently handled using Synthetix’s Chatbot 

  • With fewer routine queries reaching the contact centre, costs are significantly reduced 

  • Agents are given a greater bandwidth in which they can deal with queries that are of a complex nature 

Optimise Customer Journeys

  • Guide your customers seamlessly to their destination using Decision Tree technology 

  • Pre-configured customer paths allow queries that require follow-up questions to be automated 

  • The customer service chatbot is your customers’ personal concierge, persisting with them throughout their journeys 

Promote CSAT Ratings

  • Through the utilisation of Natural Language Processing, Synthetix’s Chatbot understands customer intent 

  • By analysing keywords, intent, grammar and popularity, relevant results are returned, promoting positive CSAT 

  • Incorporate brand personality and conversational language into the Chatbot’s responses  

Bolster Great CX

  • Smooth escalation to agent-assisted channels such as Live Chat occurs all within the same window 

  • Custom triggers can be configured to launch your Chatbot when certain conditions are met 

  • Open RESTful APIs allow the Chatbot to integrate with most 3rd party apps including your CRM

Professional

From

£50.00

Per User Per Month
Minimum 5 users

The complete automated and agent-assisted
CX platform
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Knowledge

For Your
Team
An icon of knowledge with the right side highlighted

Knowledge

For Your
Customers

An icon of Xan the Synthetix Chatbot

Xan Chatbot

The Customer
Service Chatbot

An icon for Synthetix Chat product

Chat

Real-time
Messaging

Enterprise

For large contact volumes, talk to us about enterprise pricing

The most powerful and scalable CX platform for your customers
and agents with unlimited use.
an icon of knowledge with the left side highlighted

Knowledge

For Your
Team
An icon of knowledge with the right side highlighted

Knowledge

For Your
Customers

An icon of Xan the Synthetix Chatbot

Xan Chatbot

The Customer
Service Chatbot

An icon for Synthetix Chat product

Chat

Real-time
Messaging

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