AI-powered Customer Service Chatbot
Reduce Support Costs
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- 20% of routine queries and tasks can be independently handled using Synthetix’s Chatbot
- With fewer routine queries reaching the contact centre, costs are significantly reduced
- Agents are given a greater bandwidth in which they can deal with queries that are of a complex nature
Optimise Customer Journeys
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- Guide your customers seamlessly to their destination using Decision Tree technology
- Pre-configured customer paths allow queries that require follow-up questions to be automated
- The customer service chatbot is your customers’ personal concierge, persisting with them throughout their journeys
Promote CSAT Ratings
- Through the utilisation of Natural Language Processing, Synthetix’s Chatbot understands customer intent
- By analysing keywords, intent, grammar and popularity, relevant results are returned, promoting positive CSAT
- Incorporate brand personality and conversational language into the Chatbot’s responses
Bolster Great CX
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- Smooth escalation to agent-assisted channels such as Live Chat occurs all within the same window
- Custom triggers can be configured to launch your Chatbot when certain conditions are met
- Open RESTful APIs allow the Chatbot to integrate with most 3rd party apps including your CRM
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