AI-powered Customer Service Chatbot

Reduce Support Costs

20% of routine queries and tasks can be independently handled using Synthetix’s Chatbot

With fewer routine queries reaching the contact centre, costs are significantly reduced

Agents are given a greater bandwidth in which they can deal with queries that are of a complex nature

Optimise Customer Journeys

Guide your customers seamlessly to their destination using Decision Tree technology

Pre-configured customer paths allow queries that require follow-up questions to be automated

The customer service chatbot is your customers’ personal concierge, persisting with them throughout their journeys

Promote CSAT Ratings

Through the utilisation of Natural Language Processing, Synthetix’s Chatbot understands customer intent

By analysing keywords, intent, grammar and popularity, relevant results are returned, promoting positive CSAT

Incorporate brand personality and conversational language into the Chatbot’s responses

Bolster Great CX

Smooth escalation to agent-assisted channels such as Live Chat occurs all within the same window

Custom triggers can be configured to launch your Chatbot when certain conditions are met

Open RESTful APIs allow the Chatbot to integrate with most 3rd party apps including your CRM

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