How much could you save with Synthetix?

Simply enter the number of monthly visitors your website receives and see how much you could save per month!

...visitors could give you totals of:*


Self-service sessions per month


Deflected contacts per month


Agent hours saved per month


Monetary saving per month

* These estimates are based on actual, average Synthetix self-service client metrics of a 5% usage rate, 50% contact deflection rate and 15 minute average handling time for contacts by email or telephone at a rate of $24 per hour. Your stats may differ. Hourly rate source: Contact Center Decision-Makers' Guide 2017, Contact Babel.

Next step: What package is right for you? Check out our options below or get in contact for a free consultation!

Arrange a risk-free trial today!

Talk to us today to arrange a completely risk-free, three month trial of our software.

Pick a pricing plan. Start more customer conversations.

All plans come with three AI-powered Digital CX channels; the best natural language web self-service, AI-augmented Live Chat and a powerful agent knowledge-base for a complete, out-of-the-box multi-channel solution for customer service, sales and support.
For Virtual Agent chatbots, Visual IVR or Callback, request a personalized quotation from our enterprise price plan.

Compare all features

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Natural Language Self-Service knowledge-base
Seamless Live Chat escalation
Customizable customer feedback survey
One-line integration into website
GDPR-compliant Live Chat
Live customer keypress monitor
AI-powered predictive answer suggestions
Chat contact history
File send/receive over chat
Private chat messages
Real-time analytics
Sentiment Analysis
Gamified Agent leaderboards
Data export in CSV format
Native Emoji Support
Agent knowledge-base with NLU
Search multiple knowledge silos ('views')
Agent messaging and collaboration
Contact center desktop themes
Agent article feedback
Editorial approval workflow
Article comments
Customizable template
Remove Synthetix "powered by" branding
PCI payment plug-in*
Comprehensive RESTful APIs
Single Sign On (Azure AD and other identity managers)
CRM integration (Salesforce, Dynamics, ServiceNow and more)
Virtual Agent chatbot mode
Escalation to Callback
Visual IVR
Customer intents
Knowledge articles included 500 1000 Unlimited
Support SLA 5 working days 1 working day 1 working hour***
Website triggers 2 5 Unlimited
Included knowledge/chat sessions (per month)** 0 3000 Unlimited
Additional sessions** $0.53 $0.42 N/A
Administrative/editorial logins 1 5 Unlimited
Agent seat billing Named User Named User Active User
Agent seats included 0 1 25
Additional Agent seats (per user per month) $53 $53 Call
Setup and training fee**** $2000 $2000 Call
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