Deliver More Efficient Online Customer Service At Every Customer Touch-Point

A guide for serving customers seamlessly and effectively through all channels

What’s in the book?

Customer service used to be just a phone call away. It still is, of course, but forward-thinking companies are carefully coordinating and integrating customer service activities across multiple channels, including telephone, email, live chat, social media, and online self-service. The key to making it work well is a powerful, well-maintained knowledge-base that’s plugged into every channel.

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