Pick a pricing plan. Start more customer conversations.

All plans come with three AI-powered Digital CX channels; the best natural language web self-service, AI-augmented Live Chat and a powerful agent knowledge-base for a complete, out-of-the-box multi-channel solution for customer service, sales and support.
For Virtual Agent chatbots, Visual IVR or Callback, request a personalized quotation from our enterprise price plan.
Annual
Monthly

Compare all features

Standard
Get Started
Professional
Get Started
Enterprise
Get Started
Natural Language Self-Service knowledge-base
Seamless Live Chat escalation
Customizable customer feedback survey
One-line integration into website
GDPR-compliant Live Chat
Live customer keypress monitor
AI-powered predictive answer suggestions
Chat contact history
File send/receive over chat
Private chat messages
Real-time analytics
Sentiment Analysis
Gamified Agent leaderboards
Data export in CSV format
Native Emoji Support
Agent knowledge-base with NLU
Search multiple knowledge silos ('views')
Agent messaging and collaboration
Contact center desktop themes
Agent article feedback
Editorial approval workflow
Article comments
Customizable template
Remove Synthetix "powered by" branding
PCI payment plug-in*
Comprehensive RESTful APIs
Single Sign On (Azure AD and other identity managers)
CRM integration (Salesforce, Dynamics, ServiceNow and more)
Virtual Agent chatbot mode
Escalation to Callback
Visual IVR
Customer intents
Knowledge articles included 500 1000 Unlimited
Support SLA 5 working days 1 working day 1 working hour***
Website triggers 2 5 Unlimited
Included knowledge/chat sessions (per month)** 0 3000 Unlimited
Additional sessions** $0.53 $0.42 N/A
Administrative/editorial logins 1 5 Unlimited
Agent seat billing Named User Named User Active User
Agent seats included 0 1 25
Additional Agent seats (per user per month) $53 $53 Call
Setup and training fee**** $2000 $2000 Call
Get Started Get Started Get Started

Don't just take our word for it

We're the choice of some of the world's leading brands, revolutionizing digital customer engagement one deployment at a time. Here's what our customers say about us...

You've come this far...

Arrange a full demonstration of Synthetix with with our friendly business development team, who will answer all of your questions about our award-winning digital customer engagement solutions. We'll also tell you about our trial offer, enabling your organization to try Synthetix free for up to two whole months* - that's how confident we are that you will love our services.

Ready? Let's talk.

Arrange a free, guided demonstration of Synthetix

*Free, up to 60 day trials of selected services will be offered to qualifying organizations at the discretion of Synthetix Ltd.