Chatbots | Digital Customer Support

AI Powered Enterprise Chatbots – The Next Generation of Self-Service

Use conversational AI to proactively engage your customers - answer questions, generate new leads, increase sales and maximise contact-centre agent productivity.

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How much could you save with a Synthetix Chatbot?

Simply enter the number of monthly visitors your website receives and see how much you could save per month!

...visitors could give you totals of:*

625

Agent hours saved per month

£11500

Monetary saving per month

* These estimates are based on actual, average Synthetix self-service client metrics of a 5% usage rate, 50% contact deflection rate and 15 minute average handling time for contacts by email or telephone at a rate of £18.40 per hour. Your stats may differ. Hourly rate source: Contact Center Decision-Makers' Guide 2017, Contact Babel.

Next step: What package is right for you? Check out our options below or get in contact for a free consultation!

Proven Benefits

AI-powered chatbots are lead-generating machines that will deliver a truly spectacular return on investment. Synthetix are pioneers of chatbot software, having expertly created Virtual Agents for clients such as the BBC, Ford and the London 2012 Olympics, our highly personalised chat-style user interface has been proven to offer exceptional customer support, generate new leads, increase sales and optimise agent efficiency.

51%


Reduction in contact center enquiries with chatbots able to supply answers to Frequently Asked Questions.

80%


Increase in agent efficiency with AI-powered chatbots answering routine questions. ~ Juniper Research

99%


Improvement in response times - cutting resolution from 38 hours to just over 5 minutes for most Tier 1 enquiries.~ Juniper Research

virtual agent benefit metrics

Detailed reports and analytics

Synthetix Live Chat DNA includes SentienceAI at the core; an easily trainable conversational system which talks back to customers, understanding their intent and crafting replies which expertly match the tone of voice your brand wants to convey. View and analyse detailed reports of customer interactions with the chatbot easily accessible through a dashboard interface. Analyse and predict where the bot is having the most positive impact or where it lacks knowledge.

Goal-driven, an intelligent Chatbot pursues business objectives during every conversation with customers, remembering those interactions even months later.

Chatbots are not only upping the personalisation stakes. The hybrid approach of blending AI with human support enables contact centre agents to focus on complex customer queries and transactions requiring an emotive connection.

Combining multiple linguistic search techniques and machine learning, Chatbots recognise natural customer inputs and matches them instantly and accurately against thousands of potential question-answer pairs. However, a Chatbot isn’t just about answering questions – they should be able to deal with any customer input in a natural conversational way, so they need an AI-powered, easily trainable conversational NLU (Natural Language Understanding) system to talk back to customers, understanding their intent and crafting replies which expertly match the tone of voice a brand wants to convey.

A Chatbot should be able to populate and update a cloud-based CRM throughout every customer interaction, using an organisation’s data to personalise the conversation and intelligently orchestrate the customer’s journey, leading to unparalleled utility. Simply put, bots are much more useful when they have the same access to data that live contact-center agents already have.

Synthetix Intelligent Chatbot software has first-class integration with other Synthetix services, such as live web chat and intelligent web forms, enabling completely frictionless and efficient escalation of the customer to appropriate live contact channels, should the Chatbot not be able to resolve the customer’s query.

An intelligent Chatbot, when deployed correctly and with a set of specific goals, can generate leads, increase sales, and grow a business in a big way, switching on an entire additional support channel, and this is only the beginning!

A Chatbot doesn’t wait until your customers want to contact you – it offers help and assistance from the moment customers interact with a brand, qualifying them based on their needs, working with the CRM to personalise their experience, creating leads and tactically escalating to customers to the most appropriate contact channel. Chatbots are lead gen machines that can deliver a truly spectacular return on investment.

A Chatbot is the contact-center agent that’s available 24-7-365, driving personalised customer experiences and increasing engagement. Tracking all interactions across channels, exercising predictive skills, understanding context, analysing intent and making use of an organisation’s data to present customers with highly relevant dialogue.

An intelligent Chatbot, when deployed correctly and with a set of specific goals, can generate leads, increase sales, and grow a business in a big way, switching on an entire additional support channel, and this is only the beginning!

Whether you’re trying to improve customer service, decrease shopping-cart abandonment or generating leads, a Synthetix Chatbot can do the heavy lifting required to analyse relationships, transactions, data or behaviour and much more. Real-time reporting and analytics enable valuable, actionable insight into customer behaviour and interaction.

KPIs within customer support usually comprise of reducing complaints, increasing the speed of response, improving first contact resolution rates and deflecting avoidable contact. Chatbots can help achieve these objectives and more. Not only can Chatbots assist users with finding answers faster but can also report actionable insights and use proactive dialogues to create revenue opportunities, delivering massive, sustained ROI.

Why wait? Book a free demonstration of Synthetix Virtual Agent (or Intelligent Chatbot) technology today!