About

A leader in customer experience software, Synthetix helps some of the world's most innovative brands to deliver exceptional customer experience at every touchpoint.

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Technology

Customer service software powered by Conversational AI. SentienceAI is the super-accurate Natural Language Understanding technology that powers all Synthetix services.

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Why Synthetix?

Fanatical about supporting customers, we work with our clients to achieve results they can measure. These 8 reasons explain why Synthetix are the choice of leading brands.

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Careers

Join an awesome team! Synthetix is a dynamic, growing company with passionate, committed management and a stable of blue-chip clients.

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FAQ Self-Service

Empower your website visitors to self-serve instant solutions to their questions and problems 24/7, by searching an easy-to-use, AI-powered knowledge-base of articles.

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FAQ Chatbot

Offer exceptional customer support, generate new leads, increase sales and optimise agent efficiency with a highly-personalised AI-powered FAQ chatbot or Virtual Agent.

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Live Chat

Engage personally with your customers, generating new revenues and boosting CSAT scores. Offered proactively at points where it will make a difference, Live Chat provides an escalation route to customers only when they need it.

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Chat Console

Engage customers in real-time, live dialogue with your contact-centre agents, seamlessly integrated into your website and featuring predictive knowledge-base answer suggestions.

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Agent Knowledge

Contact-centre software that slashes training times and reduces average call costs. Maximise agent productivity with a centralised and shared Agent knowledge-base solution.

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Callback System

Nobody likes to be put on hold. Synthetix call-back service leverages existing infrastructure to add call-back functionality to live chat, dramatically reducing contact abandonment

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Latest from Synthetix

A great source for news, tips and best practices to create engaging and exceptional customer experiences for customer care and experience professionals.

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Document Library

Download Synthetix product and solution PDFs, view videos, read whitepapers or real-world case studies.

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APIs

Build high-quality, best-of-breed customer service applications on this same stable platform using our flexible RESTful APIs, seamlessly integrated into your existing development projects.

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Knowledge Management

Everything you need to know about knowledge management. Learn how to improve companywide efficiency and boost customer satisfaction.

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Web Self-service

Learn web self-service 101: its importance, benefits and what makes an intelligent self-service solution.

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Chatbot

Learn everything you need to know about chatbots, how they work, the benefits of using chatbots in business, how to deploy them and what the future hold for chatbots.

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Live Chat

What is live chat? Learn how it works, why it's popular amongst companies, its benefits and what’s next for the customer service channel.

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