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Neldi Rautenbach Neldi Rautenbach

Synthetix Selected as Finalists

Digital Self-service Innovation Awards 2017

Neldi Rautenbach Neldi Rautenbach Monday 8th May 2017

Synthetix are pleased to announce our progression to the final of the Digital Self-Service innovation category of the UK National Innovation Awards 2017. May is truly a month of celebration here at Synthetix as not only are we through to the final round of the Innovation Awards, 12 May sees us celebrating our 16th birthday.

This might not sound very old, until you think about the light-speed advances of technology over the last 16 years. Not only are we known as one of the pioneers of Virtual Agent Technology - creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm -  Synthetix has revolutionised online customer service with our seamless integration of customer contact channels such as FAQ search, Live Chat, Dynamic Web Forms and E-mail Management.

To be chosen as a finalist in the Innovation Awards 2017, Synthetix had to demonstrate the power of our integrated Synthetix online customer service technologies.  Our entry highlighted enhanced customer experiences, a reduction in overall customer contact and costs for our customers from Retail, Travel and Insurance.

Jon Snow, Chairman of Directors’ Club United Kingdom praised standard of entries, “Directors’ Club are delighted the Synthetix entry was voted through to the final of the Digital Self-Service Innovation category on May 23rd. The competition from other entrants was high, as was the quality of the submissions. I am sure their live final presentation will further demonstrate the innovation at the heart of their offering. Congratulations and best of luck.”

Adam Ashcroft, Marketing Director of Synthetix said “The effectiveness, efficiency and customer satisfaction results from our customers speak volumes. As customer behavior constantly adapt to advances in technology, Synthetix will continue to create cutting-edge multi-channel online customer service solutions ensure consistent and accurate information is available via every customer touch-point.

We are excited about this award entry and thank the UK National Innovation Awards 2017, for the opportunity to showcase why we are market leaders of multi-channel online customer service.”

The Digital Self-Service Innovation category final will take place live online at 11am (BST) on Tuesday, May 23rd 2017, judged by the business leaders who employ the technologies.

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