Synthetix was founded in 2001. With over 16 years of experience in improving customer experiences and optimising customer contact channels we've revolutionised online customer service with seamless integration of customer contact channels such as Virtual Agents, FAQ search, Live Chat and E-mail Management.
We are also known as one of the pioneers for Virtual Agents as a concept, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm. It’s true, our NLP technology has answered millions of customer questions by making sense of naturally (and sometimes, badly) worded questions.
We believe that customer service across all customer touchpoints should be simple, efficient and, above all, consistent. Sales and support channels should work synergistically to seamlessly deliver on a brand’s values. Consistent information should be available at every customer interaction to result in optimum customer experience, which is why knowledge is at the heart of everything we do. And our suite of customer contact technology integrate with most popular CRM systems (e.g. Salesforce), contact centre platforms, agent desktops and customer service channels.
We answer millions of questions a year through our Self-service Cloud and Contact Cloud technologies assisting in reducing our clients’ inbound email and call volumes. In fact, Synthetix clients have reported a first time resolution rate of at least 90%, building strong customer engagement and satisfaction levels.
We've helped many of the world's best known brands deliver millions of great customer experiences such as the London 2012 Olympics for LOCOG.
Need to know more? This is why we are different.