Why choose Synthetix?

This is why we're different

Value for Money

The effectiveness, efficiency and customer satisfaction results from our customers speak volumes. Our 'knowledge everywhere' philosophy maximises the value of your knowledge-base investment, working your FAQs harder than single-purpose self-service products. And with new channels being added all the time, you can be confident of great ROI.

Fairness

We think traditional customer self-service software 'pay per visitor' billing is unfair. Our model is based on the amount of data in your knowledge-base - something you control, so there are no unwanted bills when you experience those seasonal spikes in visitor levels.

Trust

Synthetix is the only online customer service vendor to have been awarded both ISO 9001 (Quality Management Systems) and ISO 27001:2013 (Information Security Management Systems). Our accreditation to these international standards demonstrates our dedication to quality and to keeping your data safe.

Innovation

Synthetix is an innovator in online customer service, building features such as knowledge-base auto-suggest and contextual banner ads before they became industry standard. As customer behaviour constantly adapt to advances in technology, Synthetix will continue to create cutting edge multi-channel online customer service solutions.

Experience

There's no substitute for it. Synthetix has been deploying class-leading multi-channel online customer service solutions for our clients for more than 15 years. We pride ourselves on our dedication to delivering quality in everything we do.

Service

We're fanatical about supporting customers. Unlike suppliers that just send you an annual bill, team Synthetix will work with you throughout the year to understand your business and optimise your online customer service delivery.

Revenue Generation

Most web self-service promises to reduce customer service costs, but Synthetix is proven to create new sales, too. With escalation to live chat, banner ads and goal-driven Virtual Agents, Synthetix will up-sell and cross-sell your products and services.

Keep it Simple

Also known as Occam's Razor. Simplicity runs through Synthetix like DNA. We don't burden our software with features no one needs - we concentrate on building robust solutions that our clients love, so you won't pay for functionality you don't want.