Where has, the year gone?
You are probably well under way in your marketing and customer service strategy efforts for the next big seasonal event. The chances that you’ve invested in new customer service channels also springs to mind – So have you mastered multi-channel online customer service?
As a company, you are only as strong as your weakest customer service channel. So how to you turn multi-channel customer service into sophisticated and effective omni-channel service delivery?
What is the secret ingredient to spell bounding customer experiences?
So, because we don’t do boring, we are hosting a Customer Experience event with a twist. And seeing as it’s almost Halloween we thought the Thackray Medical Museum an appropriate and interesting venue to set the scene.
10:00 - 10:15 Registration
10:15 – 10:20 Welcome
10:20 – 11:05 Omni-channel Customer Service | Debunking the myths
11:05 – 11:15 Q & A session
11:15 – 11:30 Break
11:30 – 12:15 Chatbots, APIs – Thriller or thrilling views to the future
12:15 – 12:30 Q & A session
12:30 – 13:15 Lunch with a mysterious twist
13:15 – 14:00 Workshop session – What should an omni-channel strategy look like?
14:00 – 14:15 Break
14:15 – 14:30 Conclusion
14:30 Networking / Exploring Museum