Black Friday hits the UK this week.
Shoppers have been eagerly waiting for the ‘official’ start of the Christmas shopping season in the UK. Traditionally the post-Thanksgiving discount day in the US, retailers in the UK have been following suit in slashing prices to attract more customers.
But it’s not only Black Friday, that will be adding pressure on staff in-store and online within contact centres, Mega Monday or Cyber Monday - the busiest online shopping day of the year – will have many customers let their fingers do the shopping on 1 December.
Shop or drop?