Mission Control, Leicester Space Centre, 03 March 2016: – Excitement filled the air as delegates arrived for our Customer Experience space themed event at the National Space Centre in Leicester. With his over twenty years’ experience working in call centres and customer service, Luke
Skywalker Todd, delivered insight in true ‘Yoda style’, about how to create customer satisfaction through exceptional customer experiences.
This unique event, in the very appropriate setting, demonstrated to businesses how they could transform their online customer experience through a compelling multi-channel strategy to improve customer satisfaction rates. An interactive workshop session allowed attendees to discuss the challenges and successes others experienced in building multi-channel customer engagement solutions.
After attending our morning session, Jamie Schafer, Customer Care Team Manager at AllClear Insurance said “To say I was impressed would be an understatement. The event completely took me by surprise, the guest speaker Luke Todd was inspiring and engaging showing a real passion for the customer experience. I was really able to relate with him and share similar experiences and touch points that he had been through with Gumtree like we are doing here at AllClear. I would be really keen to attend any future events that Synthetix hold this year. If this event is anything to go by then I am of the impression future events will be inspiring and captivating! “
Adam Ashcroft, Marketing Director of Synthetix said “The feedback from those who came along has been fantastic. We are looking forward to our next event at London Zoo, this summer, as it’s clear that the rapid advances in technology, have even the most seasoned customer experience professionals enjoy the insight and re-education into opportunities to deliver great customer experiences across multiple contact channels.”